I made an appointment on Thursday for a haircut at 1030 with Tracy on Saturday. I showed up 10 minutes early just in case she wanted to take me early. I was sitting in the store for 30 minutes before I walked out. What's the point of making an appointment if it isn't going to start on time? I won't be coming back due to the inconvenience
April 2024
After returning to the Y/S area after being away for 3 years, my sister and I went here for pedicures. My technician didn’t seem like she knew what she was doing, had to confer was others in what to do with a split nail on my toe. Another person added an acrylic overlay, then she completed the pedicure. After getting home, I noticed a bump on that toe. The next day, I returned and they corrected the issue without hesitation. I did receive a follow up text the day of, which I only gave a neutral response. A follow up text instructed me to come back in and talk with the manager. I appreciated that response. From my last visit, 3 years ago, they have updated the area,... read full review
October 2023
I was fairly disappointed during this visit with Nancy - I was pleading with her to be gentle on my toes and and that I wanted to keep my toe nails long. She cut my nails extremely short and cut me so far down and pulled my nail from meat. I've never experienced someone who was so so rough careless. My intentions were to rest while getting my nails done and I was on the verge of tears after. The staff I communicated with was as insensitive as it gets for me - I told the girl at the front desk who understood me that "she obliterated my toe.. she literally ruined my toe so bad that it's painful to walk right now!" No one corrects the techs when they... read full review
I made an appointment on Thursday for a haircut at 1030 with Tracy on Saturday. I showed up 10 minutes early just in case she wanted to take me early. I was sitting in the store for 30 minutes before I walked out. What's the point of making an appointment if it isn't going to start on time? I won't be coming back due to the inconvenience
After returning to the Y/S area after being away for 3 years, my sister and I went here for pedicures. My technician didn’t seem like she knew what she was doing, had to confer was others in what to do with a split nail on my toe. Another person added an acrylic overlay, then she completed the pedicure. After getting home, I noticed a bump on that toe. The next day, I returned and they corrected the issue without hesitation. I did receive a follow up text the day of, which I only gave a neutral response. A follow up text instructed me to come back in and talk with the manager. I appreciated that response. From my last visit, 3 years ago, they have updated the area,... read full review
I was fairly disappointed during this visit with Nancy - I was pleading with her to be gentle on my toes and and that I wanted to keep my toe nails long. She cut my nails extremely short and cut me so far down and pulled my nail from meat. I've never experienced someone who was so so rough careless. My intentions were to rest while getting my nails done and I was on the verge of tears after. The staff I communicated with was as insensitive as it gets for me - I told the girl at the front desk who understood me that "she obliterated my toe.. she literally ruined my toe so bad that it's painful to walk right now!" No one corrects the techs when they... read full review