OC Rehab A Medical Group Inc

Jul 2023

I recently visited a physical therapy service that left me utterly disappointed and frustrated with one of the staff's (don't remember his name, but he had tatoos) rude behavior. Moreover, the lack of professionalism displayed by this specific therapist was extremely disheartening. His dismissive attitudes made me feel unwanted and invalidated. I have been there for enough sessions to know that his attitude towards his other staffs were unprofessional. As someone who sought physical therapy to recover and receive proper treatment, this experience left me feeling demoralized and discouraged. I highly discourage anyone from choosing this particular service, as that one specific staff (Asian male with tattoos) with rude and unprofessional behavior undermines the purpose and effectiveness of physical therapy. Do not get me wrong, all the OTHER staffs had good work ethics and displayed professionalism. I hope that the management of this clinic recognizes the importance of improving their staff's behavior and prioritizing the needs of their patients. No individual seeking help and care should have to endure such rudeness and disrespectful treatment. Please remember, it does not matter how many great experiences you provide, it only takes one bad experience to ruin it all.

Apr 2023

Not very please with the front office/receptionist gal (short one who does the appt scheduling) at this location. My elderly mother has been coming here for physical therapy. Her very first visit was already an issue as her English is very limited and was asked to fill her application on an iPad. My mother asked for help from the front desk gal, and she said, "I can not help you, I have other patients to help." Wow, really? That's the first impression you're giving? What happened to customer service? So unprofessional and rude! Then we called numerous times within 2 days all throughout the day so we can schedule future appointments and no answer!!

Sep 2022

OC Rehab was the first place to make me confident getting back on my feet . Jimmy is the most determined to make sure that I got out of my walking boot ASAP . He's taken his time to really listen to all my health concerns prior to his expertise previously as a RN. He has made sure in every way possible to listen and proceed with care and caution . He's very confident within me and that's the best thing I can ask for . Tuesdays / Thursday's are my favorite days of my whole week . Thank you jimmy and the whole oc rehab team for making me feel welcomed and cared for