Reviews for U.S. Bancorp Investments - Financial Advisors: Westlake Village
Write a reviewHours
Monday: 9AM - 5PM
Tuesday: 9AM - 5PM
Wednesday: 9AM - 5PM
Thursday: 9AM - 5PM
Friday: 9AM - 5PM
Saturday: ClosedSunday: Closed
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5750 Lindero Canyon Rd, Westlake Village
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US bank recently purchased my bank of over 30 years. In there infinite wisdom they made the transition over the long Memorial weekend with no support staff available to help. There Quicken support staff doesn't work on holidays or weekends and there office closes at 8pm central. So now I'm on hold with them waiting over an hour. US Bank has know about the conversion for many months....yet I just received the new bank routing and my account numbers after the conversion. The US bank new routing number info should have been provided weeks ago and support staff should have been available during the conversion with extend hours. I don't know if this is your first rodeo but it sure comes across that way but this is terrible service. I can only hope banking service will be better.
Closed my account after their mistake, Yana and the district manager Millie is awful people with a entitlment, retaliation against client when they are wrong. Don't bank here. Lawsuit is pending
I've never walked into the branch, however I can only imagine how exceptional it would be after dealing with Yana and Alain in loans. Both were absolutely professional, attentive, accommodating, and always available for my questions and requests at nearly all hours of the day. They worked so hard to help me get a 2nd loan on my property in this current market where no one would allow it. The entire loan experience with them has been nothing but a pleasure. I will always reach out to them for any future loans and I highly recommend to all. Thank you Yana and Alain!