Reviews for Tesla Solar West Sacramento
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
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accepts credit cards offers military discount
Ratings
Google: 5/5Tesla Solar West Sacramento
2101 Stone Blvd, West Sacramento
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I'm not too sure where to begin here with how dissatisfied we are and how we feel that we were either misrepresented or scammed into going solar. I thought my issues were with LA solar group, but it turns out it's the representative who sized the system improperly. I'm also going to be posting this on the BBB website: My wife reached out to Tesla solar energy last October after experiencing heavy Edison bills. Daniel the representative assured us that they would size the system to meet our needs and showed us a proposal of 101% energy offset from solar based off of 9,000kwh per year. I didn't catch it at the time because everything has gone to a backup battery. Long story short, our usage is not 9,000kwh, but closer to 13,000kwh when I sat down and added up the year to date we were in the house. We were told our usage must have gone up after the proposal, But this would have been the usage they would have pulled to set up their quote. We didn't realize until fast forward June and we're making a $240 lease payment to the solar company as well as a 300 plus dollar payment to Edison. The system is not offsetting 101% of our household use like the proposal stated, more so 60% and currently 40% right now in the summer. This was either improperly misrepresented to us or a blatant cash grab without any benefit to installing the system in the first place. I haven't been able to receive any solutions or course of action yet from either company, although LA solar was nice to offer me 1 free solar panel but that doesn't fix the original problem that the system wasn't calculated properly.
Tesla has got to be the worst when it comes to customer service. I have been trying to reach their customer service department by phone for the past few days and all I got is "your wait time is more than 60 minutes." When prompt for me to put my number for a call back, no one ever called me back. In addition, they billing department is as bad. They made an error on my bill, but I could not get a hold of any of them to dispute it. Horrible, to say the least!
On 8-22-24 I reached out to Tesla Customer Service. I have Tesla solar panels which stopped working from 2/2023 -7/2024 my SCE bill was $1,475. Gabe Williams (which is the name her gave me) customer service very rude I e explained this situation to Mr. Williams who could care less. I ask to speak with his supervisor he would not turn over the call to his supervisor. I asked for any contact information to his supervisor he stated that he would not give that as well. I asked again so to make it clear your not going to give me any information to your supervisor he stated I will give you her first name. I asked for her last name he stated he would not be giving me that either. If I was l spoke with her she could give it to me. I sent a email to Tesla. I'm still waiting on a response from Tesla