Grainger Industrial Supply

Sep 2023

The call center representatives are immaculate. They did transfer my call two times, but that was not a bad thing at all. First rep couldn't help me but instead of blowing me off, he offered to transfer me to someone way more knowledgeable and even stayed on the line with me until we connected.The 2nd rep knew exactly what I was looking for with just a few readings on the component that I was trying to replace. I didn't know much in terms of what I needed, but he he knew what I was looking for. I said "I don't know" a few times, but he assured me in a well manner that that's what I needed.He placed an order for me, I picked up my parts, and it worked. Great customer...read full review

Jul 2023

Amazing customer service!!! I called to purchase a part for my A/C and had a few questions so I was connected with a gentleman that was able to answer all my questions assuring me that I was getting the correct part. He then connected me with a person to help me make the purchase. So on the phone I spoke with 3 human beings that were very polite and helpful. The only automation was at the beginning of the call directing me what number to choose. I then went into the location in West Sacramento to pick up at will-call. Again customer service was spot on. Grainger a huge thank you for keeping employees that seem to genuinely care about your customers.

Feb 2022

Seamless ordering online. Quality work boots. Comfortable and easy break in. Reasonable cost. Anti slip, extra wide, waterproof, composite safety toe boots. Able to bill my work directly without waiting for reimbursement. All the dudes working here are cool, friendly, and efficient. Strongly recommended.