Edit: bottom pushed away from the frame, I contacted the buisness, they sent someone out same day to assess and fix the problem. No hassling, no fingerpointing, just sent pictures, and had someone come straight out. Original: Contacted Monday 6/17 for a broken single pane window. They were the company able to book me the soonest, and offered the best price as well, They came out, today, 6/19 and replaced the window. However after they left and I was able to check the window replaced, there is a finger sized gap between the frame and the window. No caulk, nothing, just air, glass and frame. Caulk is on the outside of the house. But the pane sure wasn't pushed all... read full review
June 2024
I'm revising my original review to give this company 5 stars. After speaking with the owner he took steps to make this situation right. Mixed experience with this company. Office staff were responsive and helpful. Crew that came out to measure and then a few days later install sidelight window were not very professional. As another reviewer indicated, both on measuring and installation day, they simply left when they finished without any communication. One worker had me pay and sign papers while the one was still installing the window. Didn't have me inspect work, work area, nothing. They just got into their truck and drove off. They behind pieces of shattered... read full review
January 2024
I accidentally had a window break that I needed fixed and called Glass West for a repair. It was easy to get on the phone with someone quickly and their customer service was great. She booked me an appointment the next day to have my window repaired. It took less than an hour for my window to be repaired. The price was fair and the process was super easy.
Edit: bottom pushed away from the frame, I contacted the buisness, they sent someone out same day to assess and fix the problem. No hassling, no fingerpointing, just sent pictures, and had someone come straight out. Original: Contacted Monday 6/17 for a broken single pane window. They were the company able to book me the soonest, and offered the best price as well, They came out, today, 6/19 and replaced the window. However after they left and I was able to check the window replaced, there is a finger sized gap between the frame and the window. No caulk, nothing, just air, glass and frame. Caulk is on the outside of the house. But the pane sure wasn't pushed all... read full review
I'm revising my original review to give this company 5 stars. After speaking with the owner he took steps to make this situation right. Mixed experience with this company. Office staff were responsive and helpful. Crew that came out to measure and then a few days later install sidelight window were not very professional. As another reviewer indicated, both on measuring and installation day, they simply left when they finished without any communication. One worker had me pay and sign papers while the one was still installing the window. Didn't have me inspect work, work area, nothing. They just got into their truck and drove off. They behind pieces of shattered... read full review
I accidentally had a window break that I needed fixed and called Glass West for a repair. It was easy to get on the phone with someone quickly and their customer service was great. She booked me an appointment the next day to have my window repaired. It took less than an hour for my window to be repaired. The price was fair and the process was super easy.