Geek Squad

Mar 2024

Had an issue with my computer and made an appointment to have a Geek Squad tech to look for malware and other issues. Tech Raymond got the ball rolling and had my computer checked in. Came back a couple days later to pick up my computer which had antivirus software installed. Tech Raymond helped me install antivirus on cellphone and tablet. Very happy with Geek Squads service.

Dec 2021

I had an appointment to replace my phone screen, and when I got there, there was only one associate helping a customer. I thought I'm they're short staff, whatever I got in line. That wasn't what agitated me, it was the not acknowledging there's a customer no "we'll be right with you" nothing. Earlier in the day after scheduling my appt online , I called to ask a few questions main one : if it would take long to fix my phone. I couldn't leave my phone for over an hour so had they greeted me and asked 'how can we help you' if they would've given me an ETA I could've chosen to leave or stay. Then 15 min later an associate walks over to another customer behind me to assist with a screen replacement from what I overheard , this associate SKIPS me to assist the customer. Not even asking what I needed help with. Again... GREET. ACKNOWLEDGE YOUR CUSTOMERS. 35 min later ..still nothing. 3 associates have come and gone into the work area. I'm not all familiar with how Best Buy goes about customers but , it's customer service? You'd think they at least acknowledge their customers!?. DANIEL YOURE AWESOME thank you for acknowledging the line, asking each of us, before you left for the day might I add, how you can help us ! Honestly his customer service was the only reason why I didn't give ONE star. Oh and Daniel explained how it would be 2-3 hrs, so my happy ass left and rescheduled :) Sssssee what I mean lol 45 min of waiting, only to reschedule ! SMH.

Oct 2019

I went in with a scheduled appointment to fix my cracked screen. I wasn't aware my apple care plan had expired and I was going to have to pay close to $200. Luckily, Edgar helped me out and before charging me called t-mobile and helped me file a claim. That saved me almost $100. I know he didn't have to do that. He could've easily charged me and sent me on my way. He really went above and beyond to help me.