PetSmart Dog Training

Jul 2024

This review is for the amazing groomers! Our Millie is terrified of the groomers but not this place! The only thing I regret is not visiting them before. Our pup is groomed and happy!

Oct 2023

As a dedicated owner I cannot praise PetSmarts enough for the exceptional service products section I generally love coming to the pet stores and shopping for all my friendly furry animals. The store is cleanliness and organization of the store also worth mentioning. I appreciate all the inventory they have for cats dogs reptiles all the pets. Went to grab a few things and of course walked up down every aisle. Definitely highly recommend this pet store for all you pet owners out there if you're looking for food treats toys accessories this is the place to visit.

Sep 2023

Hi everyone, I'm Kaylee. I am a groomer here at store 2475. While we truly love and care for our clients, I've been reading several reviews lately. I want to defend our salon and help clients understand the grooming industry from our perspective. Please understand that my goal is to inform pet parents; no one in particular is being singled out. We well comprehend how frustrating it can be to have trouble getting salon staff to return calls to schedule appointments or to have to cancel appointments at the last minute. As groomers here, we cherish our relationships with clients and adore caring for your furry friends. Life can happen, and we are all human beings just like you are. We experience illnesses and/or deal with personal issues that are not time- or date-bound. We always sincerely apologize and recognize that it could be challenging to reschedule because we are aware that the schedule fills up quickly. We are always working to find methods to accommodate you and get you in as soon as we can, but we are very limited with groomers and do have a couple with weight limitations. We have full books and ongoing waitlists. Recognize that different groomers work at various speeds and takes on a different number of dogs a day. Most groomers politely requests 3-4 hours because it is always the time allotted; nevertheless, some groomers may only need 2-3 hours, while others may need 3-4 hours. Some groomers are capable of taking 6-7 pets in a day, while others can only manage 4-5 pets. Bookings can be challenging especially for express services because they must be scheduled at specific times that do not conflict with other grooms so that we can work with your pet throughout the entire process. Express services are only scheduled by call-ins unless you prebook in person from your previous appt. Clients are allowed a 15 minute grace period; if you anticipate being more than 15 minutes late, you must call the salon to let them know and to find out whether the groomer will still be able to take you in. Being late can be critical to your groom and others. In 15+ minutes we can be finished preparing, washing, and drying your dog. Also keep in mind of the time taken for any dematting as they do take time to brush or shave out if the matting is tight, dematting does come with fees if it takes the groom extra time. As most groomers say 'HUMANITY VS VANITY'. If you have any plans during or right after the schedule check out groom, please let us know in advance and/or make an appointment in advance so we can set up a potential check-out time for your pet. Know that within our first and second half of our shifts -within four hours- we work on 2-3 dogs so please be curtious of the other dogs that are scheduled as well, as we do work on all 2-3 at once. We advise that all regular client prebook as soon as possible as our books can get filled. Teresa stated in one review, safety is our top priority. Please be aware that your dogs have good and bad days, and that we do everything we can to help them before deciding to send them home. We cannot rush or force our services as we know that rushing or forcing services on a difficult pet can result in incidents, which we strictly aim to prevent and we care about the well being of your pets. Grooms require patience and time. Lastly, we frequently adjust the timetable for lunch coverages due to our current staffing shortage, which also affects the floor associates. With the numerous clients and customers we receive in the salon and store, we at store 2475 are all doing our very best to accommodate everyone. We apologize for scheduling adjustments, canceling and rescheduling, and for having difficulty answering calls because we are all busy and doing the best we can with the time we have. I hope I helped some if not most pet parents understand the reality of grooming. Again, we appreciate the opportunity to work with you and your fur babies and kindly ask for your patience. Thank you.