Merrill Lynch Financial Advisor Ryan Conners-Copeland

Jan 2023

If I can give 0 star, I would. I have been banking with Bank of America for many years, so when I decided to roll over my 401k, I signed up with Merrill Lynch (owned by BOA). That was a mistake, and I will never use this company again. 1) Impossible to reach. You will be put on hold for 1hr or longer each time you call. 2) They pay your cash position the worst possible rate. I had my account with them for 3 years. Due to a surgery, I did not check the account balance for a while. I have a IRA with Fidelity which pays normal market interest for cash positions, I have 3 times more funds in Merrill, and in 3 years time, they only paid $8 for my funds, which means Merrill scammed about $4,000 in interest alone. 3) I decided to get all my funds transferred to fidelity. I filed the first request, it took Merrill 20 days to tell me they declined the transfer, so I filed another request. This time, they charged me $49.95 to transfer my funds to fidelity, which I was not made aware when I signed up for the account. I was told because I am a platinum honor client with BOA, they will waive many fees, but that is not case. 4) Merrill has one of the worst investment selection around. Their IRA does not allow reverse ETFs or options. You basically can only buy, usually at the worst prices possible, without any risk management tools to protect your investments. I spoke to a supervisor from their resolution department. The supervisor was arrogant if not rude, inconsistent with his explanation throughout. Basically, if you are d*** enough to let them use your money for free, then you are a good customer. However, if you show any sign of intelligence, then you are welcome to leave. I will NEVER used Merrill again, worst investment experience.

Jul 2021

This company was entrusted with our savings and our retirement accounts. Their advisor, Sherman Lee, in their Bay Area office, lost almost all of our money investing in his choice of stocks, pouring 75% into one stock that went bust. He did not contact us when we lost nearly everything and was difficult when asked to turn over what little was left to us. STAY AWAY from this guy and this firm.

Feb 2021

Merrill Lynch has been the biggest pain in my butt I can remember. I have literally spent over 8 hours in the last two days trying to contact ANYONE who knows what they are doing. I spent the whole day on hold and shuffled from one clueless representative to another. Merrill Sucks!