Geek Squad

Nov 2024

Went to geek squad for some audio issues I have been having with my laptop, I bought at the same Best Buy 4 years ago. David helped me and was extremely kind, patient, and knowledgeable. He also made sure to walk me through the issue I so understood what happened and helped me feel less incompetent. Lol

Jan 2023

Purchased my washer and dryer from Tod Pulsifer. Service was amazing. He sent everything directly to me I filled out my info sent it back to Tod he gave me an amazing deal and had the washer and dryer delivered in speedy time. Best salesmen around. Thanks for such amazing service. Highly recommend him !!!! At the Best Buy on Chapman

Sep 2022

5 stars all day to the nice girl who helped me this afternoon, I didn't get your name, but you helped me buy my new soundbar and for that, I'm very grateful! Also thank you to the two ladies who helped me turn in my original soundbar and gave me store credit.Now here's why I gave 2 stars.Unfortunately the associate who helped me couldn't find anything on the floor that was in my price range. The one he did suggest had to be shipped to store, but I was looking for "right now." He then suggested a "better" model, but the only thing was; it was refurbished. Now I should've just said no and walked away, but when he offered to cut down the price and get me a discount, "which he successfully did"; I was hooked! Big Mistake! NEVER GO REFURBISHED! I returned it the next day! It had decent sound but was too big for my room and the damn subwoofer kept going out! The guy at the register was super nice and helpful in returning that junkie soundbar! But then.. here we go again! My wife and I found the one I had researched before coming in and all we needed was an associate to help us. Finally a guy came by, I told him exactly the model and He scanned the tag and said, "oh, it says we're all out." I said, "How? I checked the site and it says the store has 2 left in stock. "Yeah, sorry." Is all we got from him. My wife immediately said, "let's go to Fresno then."So one phone call to the Fresno store later, we have one lined up and all I needed to do was pay for it, but unfortunately I needed to go back in to get my refund, because I just got a receipt that was going to allow me to switch the old one for a new one. Here's where my day got better! Thank you to the most AMAZING associate who helped me! She wanted to know why I was going to Fresno instead, I told her I was told they were out, she also checked the inventory and saw "they had 2 in stock", she got on her walkie and called back to the same guy who told us "we're all out." She had him go into the back warehouse and pull one down for me. I was grateful and upset at the same time! How could you lie to us like that!? We were going to take a 45min drive for something that was in town! You were just too damn lazy to go in the back and pull it down!? If I knew your name I would blast you on here! In the end, I'm grateful for the girl who helped me. Plus she made him bring it up to the front which was funny! Karma is a real B! Other than her and a few associates there, this store has some freaking lazy sales associates! Most likely you're not going to get what you want because they just don't wanna do their jobs. You're better off driving the 45min to Fresno to get what you want.