VACCO

Nov 2019

I recently had my AC Unit reinstalled after my backyard pavers were completed, but there was a huge time gap between the two. The disconnection happened about two months ago and it took a bit to get my backyard pavers project going/completed. However, VACCO was incredibly quick with getting my AC unit reinstalled even with the long delay between the two. Both teams (led by Jamie and Kimo) were incredibly professional. I had no issues with them whatsoever. They answered all questions, were quick to respond and coordinate meet/work times, and were open, honest, and respectful with all interactions, questions, and information. I had a change order since moving my AC unit would have put my home/unit out of City regulations, and that interaction was open and respectful from the get go. They didn't just give me what I want, knowing that it would be wrong, but were honest and looking to the best interest of the customer. Hands down would recommend the company and same work crews for any AC unit work to anyone in Ventura county!

Apr 2019

My experience with VACCO was wonderful from beginning to end! I called VACCO to inquire about installing a new heater and air conditioner in my home. I was contacted shortly after by Jaime Sandoval who set up and appointment to come and talk to me. Jaime was on time for the appointment (promptness is very important to me) and he spent an adequate amount of time discussing my needs. He surveyed the house and gave me several options of what the company could do to accommodate my needs. He was professional, explained every detail to me of what the installation would be like, he answered all of my questions without hesitation. There was no hard sell, he simply gave me his assessment. Within a day or two I received a proposal from VACCO. We accepted their bid and the work began the following week. Jaime arrived on the job site with his installers and introduced them to us. These two men were amazing! They too were very professional, courteous, answered all my questions, and explained to me what they were going to be doing each step of the way as the installation progressed. Each morning the installers laid a tarp down on my carpet where they would be walking and working. At the end of the day they cleaned up after themselves and left my house spotless. They vacuumed their work area, removed all tools and stored their equipment and supplies outside on my patio. You would never know that there had been workmen in my house that day! Jaime continued to call, text or stop by to inquire about how things were going. I never had a single complain about the installers. They worked diligently, were focused, they did not waste time and were extremely courteous at all times. After the installation was complete Jaime Sandoval contacted me to see if everything was okay and if I was happy. And of course I was! I was so impressed by the professionals at VACCO that I would highly recommend them to anyone without reservation. They were simply awesome. Thanks guys!

Jan 2019

Outstanding in every way!! We replaced our entire heating and air conditioning system and had several companies come out to bid on the job. We went with Vacco mainly because of the fast response and excellent customer service of Jaime Sandoval, the manager who came out personally to inspect the job. From the first bid through the final installation, Jaime was always available by phone and if I ever had to leave a voicemail he always returned my call within the hour. Just outstanding! His crew did a terrific job with the install and everything was working great until we had a power outage which blew a circuit on the board and stopped the heater from working after the power came back on -- and here is where Vacco really shined. I called Jaime after the power outage and again he answered the phone on my first call and was able to set up a repair appointment within a day. He personally came to check the system, replaced the faulty board and waived the service fee because it was such a quick job. I was not expecting this and told him how grateful I was and that he would have a customer for life. It's rare these days to work with any type of contractor who actually cares about his customers and I highly, highly recommend Jaime Sandoval and Vacco Heating and Air. I'd give more stars if I could.