My experience with Hearing Services was excellent. The office receptionist was very pleasant and Dr. Denise Martin was very professional and thorough in explaining my condition. I felt that I was given a very good evaluation.
March 2019
I am updating my experiences with Hearing Services of Vallejo because I have had numerous satisfactory experiences since my initial review. I ensured I only saw Grace after my initial Yelp posting and had nothing but exemplary experiences. However, she is not longer at the Vallejo office. I really, really, really miss Grace's presence. However, in being handled by other employees since Grace left Hearing Services of Vallejo, I have been treated respectfully. Furthermore, none of my phone messages were neglected to be passed along to the Vallejo staff. So I feel that my perfect storm of bad circumstances brought up some excellent customer service tips. Particularly... read full review
March 2018
I know it's been a long time since I last reviewed this place. But I feel like I should update considering the last experience I had here which my husband had reviewed about an me it was not very pleasant nor good. While I had no issues with any of the folks in the back office, it was the front office reception area that was my issue. I don't want to rehash what happened as it has been resolved in a professional and quick manner which I truly appreciate. Yes the review my husband wrote was about the one person I dealt with but in my opinion that should not be a reflection of the company as a whole. The Vallejo office (Denise and Karin especially) have always... read full review
My experience with Hearing Services was excellent. The office receptionist was very pleasant and Dr. Denise Martin was very professional and thorough in explaining my condition. I felt that I was given a very good evaluation.
I am updating my experiences with Hearing Services of Vallejo because I have had numerous satisfactory experiences since my initial review. I ensured I only saw Grace after my initial Yelp posting and had nothing but exemplary experiences. However, she is not longer at the Vallejo office. I really, really, really miss Grace's presence. However, in being handled by other employees since Grace left Hearing Services of Vallejo, I have been treated respectfully. Furthermore, none of my phone messages were neglected to be passed along to the Vallejo staff. So I feel that my perfect storm of bad circumstances brought up some excellent customer service tips. Particularly... read full review
I know it's been a long time since I last reviewed this place. But I feel like I should update considering the last experience I had here which my husband had reviewed about an me it was not very pleasant nor good. While I had no issues with any of the folks in the back office, it was the front office reception area that was my issue. I don't want to rehash what happened as it has been resolved in a professional and quick manner which I truly appreciate. Yes the review my husband wrote was about the one person I dealt with but in my opinion that should not be a reflection of the company as a whole. The Vallejo office (Denise and Karin especially) have always... read full review