About Sutter Medical Plaza Vacaville
Sutter Medical Plaza Vacaville provides medical care and blood draw services. The staff is generally friendly and helpful, and customers report good experiences with actual medical care and customer service. However, some patients have experienced issues, such as a rare need for a second blood draw due to coagulation. A recurring concern is that doctors, particularly young female pediatric doctors, constantly leave, making it difficult to establish continuous care. Patients also note that the facility does not check insurance coverage in advance, leaving billing research to the patient, and they bill aggressively for any services outside a specific agreement. Some recommend going to Davis, Sacramento, or Stanford for specialist care.
I had to get a blood panel done and this is where I went. Unfortunately, the blood in one of the vials coagulated and I had to get my blood drawn again. I was told that was rare, but it does happen sometimes.
Anyway, the people are friendly enough and I got done what I needed to get done. I just wish I didn't have to get poked the extra time, but what can you do?
I have been using the location since summer 2015 mostly to my satisfaction. The two minor complaints I have is (1)the fact that they cannot seem to hold young female pediatric doctors very long before they leave for a competing health system (maybe better pay elsewhere?) and (2)as a Blue Shield member, Sutter Health does not check for you if something is covered by Blue Shield in advance, they leave that up to the Blue Shield member exclusively to research and bill you aggressively. If you get the insurance medical billing codes and take the time to understand the Blue Shield benefits before getting on-site medical care, you may get the service and billing you expect....read full review
Doctors constantly leaving, so you cannot establish care with ANYONE. Those that do stay for the most part are mediocre. Sad to see. Go to Davis or Sacto if you need a specialist. Even Stanford...worth the drive.