Family Pet Hospital: SINGH, RUPINDER DVM,

Jul 2024

We have been coming here since 2019. Dr. Singh and the entire team has always taken the best care of my dog, they always take their time answering all of my questions and concerns, never make me feel rushed. Dr. Singh really takes his time and has a very great way about making you feel heard, but easing your mind. I have had a few bad vet experiences in Socal... I can tell you the service and care received here is like none other, to the point, we use to live up here, live in Socal, but I literally come up every few months to keep Dr. Signh and the team. I know without a doubt my dog will be taken care of and we won't be turned away. After ER visits inn socal and trying to follow up with a "primary there" and was turned away.. without hesitation we made the drive back up here so Alice could be seen by her normal vet here, Dr.Singh. The entire team here loves and cares about your baby, and if you tell them the situation and they think your baby needs to come in sooner, they will try their best (within capabilities, busy is busy and they are only human, people need to understand sometimes, in order to give your pet the best care and if they are busy, there just isn't an opening) to get you in as soon as they can. Dr.Singh also took care of our cat, that passed two years ago. We lost our cat to large Cell lymphoma, and while waiting on the biopsy when she started to really not do well, Dr gave us prednisone and gabepentin to help her, and help keep her comfortable. Even though he said usually he waits for the diagnosis, he understood she wasn't doing well and he gave it to us early to help keep her comfortable. Dr.Singh is someone you and your babys can trust. Also shoutout to Esparanza who is always smiles, happy to see us, understands we travel to and from here from Socal, always gets us in, encourages me to send photos if I am ever worried and away, and also handles my 1 million questions, but always makes me feel heard, validated and never rushes me. Honestly don't understand the couple of bad reviews, I think people forget this clinic IS busy, because they are good at what they do. If someone isn't getting back to you promptly, it's not because they don't care, every baby is important. Every baby matters. But like human hospitals, some babys need a little more attention, some cases come before others because they are more urgent as inn time could be the difference between life and death. Maybe as a registered nurse, I understand the concept of everyone is important, but some people/pets may need to be prioritized first, but that doesn't mean they will not get you in or don't care. Don't let the couple of bad reviews steer you away, it should speak for itself that they are always busy and full and that I literally drive from Orange County here when we no longer live up here so my dog can be seen by a trusted, caring vet. In January, we came here to get my dogs yearly dental because I don't trust any other vet to put my dog under, when VCA said she needed an endoscopy, I said nope, we will follow up with Dr.Singh, and if he thinks she needs it, he will be the only one doing it. I can ramble a little, and the clinic knows that and is patient with me, anyhow I can go on for years on why you should choose this vet to be your primary vet.

Oct 2022

If I could give 7 stars I would. I am a high anxiety dog mama as it is so she. It comes to my fur baby being sick or injured, good luck keeping me calm. Usually my boyfriend handles the vet visits but he was working so this was on me. I called last minute praying I could get my sweet girl in to see Dr Singh and somehow they made it happen day of. Esperanza and Melanie were sweet, patient, and put up with my antics and anxiety. I really couldn't as for a better veterinary practice to take care of our baby. Thank you to all of you today for all of your help and comfort.

Sep 2022

Air Force family here. The website states that they are accepting new clients in various places. I called and was out on hold for 10 minutes. I then utilized the online system to request an appointment as a new client. Three days went by with absolutely no response, save an initial email that stated they'd get back with me shortly. Three days isn't "shortly" when I indicate in my request that my pet is on medication and we are a military family that just moved here from overseas. I called again and was extremely polite stating that I was calling to follow up on an appointment request. The receptionist informed me that the clinic isn't accepting new clients and was very dismissive when I suggested the site be updated as it would help them weed out unwanted communication. I rarely complain, especially on the internet, but hope this review prompts them to update their website as the many vets in the area have done (which is unfortunate) or at least to respond to requests as timely as possible. This place came highly recommended and I am extremely disappointed