Usually long waits and whenever I pass by, I see people waiting outside. The last time I came here I waited more than an hour before the vet saw me and my dog. We had an appointment. Other patients were noticing that this place overbooks their schedule. Would like to see an improvement in their bookings. I’m looking into transferring to a different vet because long waits at this place is becoming a regular thing.
It would be helpful for the hospital to have a waiting list that patients could see and text notifications to update the patient if theres a delay.
July 2024
We have been customers of uni pet clinic union city and later of San Jose since 2017. In the initial years Dr.Kang and his team were amazing, and would cater to the patients with care providing holistic treatment approaches at reasonable prices.They would also squeeze in emergency appointments for the regulars.
Nowadays, they are understaffed with extremely rude and unpleasant assistants and support staff and could care less if you’re a regular customer with an extremely sick pet.
Well, they have made the $$$, so I’m guessing top care is not the priority anymore.
May 2024
I wish I could give 5 stars, but the staff has changed a bit here. Normally the front desk has a very friendly and cheerful woman who remembers your pets name and talks to them.
Now the front desk has two women, one is sitting at the phone and ignoring you, and the second is ... I don't know what she is doing. I got the feeling I was interfering with their job asking about our girl.
Calling them by phone is hit-and-miss. I called to ask about results after a visit, and after 3 attempts to get to talk to someone rather than go to voice mail, only to be quickly put on hold. After 10 minutes on hold I decided it would be quicker... read full review
Usually long waits and whenever I pass by, I see people waiting outside. The last time I came here I waited more than an hour before the vet saw me and my dog. We had an appointment. Other patients were noticing that this place overbooks their schedule. Would like to see an improvement in their bookings. I’m looking into transferring to a different vet because long waits at this place is becoming a regular thing.
It would be helpful for the hospital to have a waiting list that patients could see and text notifications to update the patient if theres a delay.
We have been customers of uni pet clinic union city and later of San Jose since 2017. In the initial years Dr.Kang and his team were amazing, and would cater to the patients with care providing holistic treatment approaches at reasonable prices.They would also squeeze in emergency appointments for the regulars.
Nowadays, they are understaffed with extremely rude and unpleasant assistants and support staff and could care less if you’re a regular customer with an extremely sick pet.
Well, they have made the $$$, so I’m guessing top care is not the priority anymore.
I wish I could give 5 stars, but the staff has changed a bit here. Normally the front desk has a very friendly and cheerful woman who remembers your pets name and talks to them.
Now the front desk has two women, one is sitting at the phone and ignoring you, and the second is ... I don't know what she is doing. I got the feeling I was interfering with their job asking about our girl.
Calling them by phone is hit-and-miss. I called to ask about results after a visit, and after 3 attempts to get to talk to someone rather than go to voice mail, only to be quickly put on hold. After 10 minutes on hold I decided it would be quicker... read full review