Kaiser Permanente Union City Medical Offices

Kaiser Permanente Union City Medical Offices prioritize the health and safety of their patients. They provide various ways to get care, such as e-visits, phone, video appointments, and email, allowing patients to receive great care while helping to address the spread of COVID-19. An audiologist at the facility is commended for their expertise in new technology and maintenance of hearing aids, transforming a patient's hearing loss anxiety and significantly reducing their suffering from hereditary hearing loss. The audiologist's careful assessments and guidance have enabled conversations and associations, making a significant difference in the patient's life. However, there is feedback regarding the Speech Therapy session. A patient requiring extra time and accommodation due to severe disability was given limited time in a cramped room, causing distress and disrupting the therapy session. The patient's family feels that the concerns of disabled individuals are often unheard, leading to a denial of service and a sense of hopelessness within the medical system and the broader community. On a positive note, Sophie Tu, an acupuncturist at the facility, is highly praised. She is known for getting to know her patients, remembering important details, and creating a friendly atmosphere. She is thorough with treatments, ensuring patient comfort, and acknowledging their feelings. Her excellent care has earned the trust and appreciation of her patients.