Providence Axminster Medical Group - Torrance

Dec 2023

Actually, this is one of the best medical groups in Los Angeles, In terms, of the quality of care given I must rate them ten stars. This medical group is better than Kaiser Permanents in terms of medical care and service. My NP H.Lee sent out for testing and found out I had a kidney stone. The following day she sent me to get a Cat scan than scheduled to have it removed within a week. When you schedule an appointment. You do not have to wait countless hours. All appointments schedule the patient is seen on time. Oh, the new name is Providence Axminister Group. I would not choose any other group but this one.

Mar 2023

Had an awful experience with Axminster Medical Group customer service so of course when I googled them I was not surprised to see many similar reviews.It took 2 weeks to get an approved authorization when it should have taken a couple of days max. THEN once i got my approval I contacted the approved doctor to schedule an appointment and I was told that they don't accept this insurance and medical group. So i called Axminster back and let them know what I had been told. The woman I spoke to was incredibly rude. She didn't seem interested in even giving me the time of day or figuring out why I got an approval to a doctor who doesn't accept my insurance. Instead she put me on hold for 14 minutes while she submitted a request to modify the provider. And then when she got back on the phone she hung up on me in the middle of my asking her a question. I mean, who does that? I work in healthcare. I know how patients should be treated. And this is absolutely not it. If you are working in this industry please have some compassion for others. People who you talk to are sick, they are vulnerable, and they are trying to navigate a complicated healthcare system. Why are you making it harder? I just don't understand.While my referral wasn't urgent, i can't imagine how they treat people who have life threatening ailments if this is how I was treated. What an awful experience. Please take the time to teach your customer service employees how to talk to people.

Dec 2020

August 31, I will never forget. I was laying on the gurney ready to be wheeled in for my endoscopy and colonoscopy only to find out that this f'ing medical group had denied anesthesia wrongly that my doctor has ordered...now you tell me who is treating me the doctor or the damn medical group? These unconscionable actions by these buffoon medical groups are causing so much harm to people today with not a care in the world while they are making billions of dollars for their crooked bosses the crooked health insurance companies. Needless to say I had a melt down that morning and felt my blood pressure probably going up to 200! I had to sign a document that stated I would be charged $350 if the insurance was denied again...so outrageous for a procedure that was wrongly denied in the first place. Who in their right mind would want an instrument stuck down their throat and up their but awake...yikes...criminal! I had to then get further stressed out and write a very nasty letter to UHC to their executive offices, which should have never come to this. It did get reversed after much ado and much stress on my heart, and after all this, I ended up getting another bill for five times the original amount...our health care system is so damn broken today with no end in sight, and causes great harm to the receiving end...stay away from these crooks!