PetsHotel Torrance

Mar 2024

Not sure why it this place doesn't get a higher rating, we really like it. We just got a little puppy and this is the go to place for us. The staff are friendly, knowledgeable, and helpful. The store is well stocked, clean, and spacious. In addition to the retail space, they also have grooming, training, pet hotel, and pet hospital! Tip: the grooming folks recommended us to get the Puppy Guide, it was $20 (in a locked storage that you need to ask them to get for you), and it has all kinds of coupons and free services. We started saving with things we needed right away. Parking: never a problem, easy access on both Hawthorn and Sepulveda. The Petsmart on PCH is pretty...read full review

Dec 2023

This place did a great job of caring for my doggy. It's clean, friendly, strict on dog wellness + niceness. U will need your vaccination papers from your vet (must have gotten shots at least 48hrs before stay date) + your dog must be flea-free. They will run a flea comb thru your dog's hair to check! And will do a quick look at your dog, put a leash loop over their head to check dog's temperament/attitude. They can't have aggressive or biting dogs. It's ok if they're a little fearful or food guarding as they will be staying + fed in their own little room. They will exercise/play with a group of similar dogs each day unless u specify otherwise. My dog is a little fearful...read full review

Aug 2023

I am very disappointed with Petsmart's grooming. I took my cat who has been groomed before and has not had a problem in the past. When I brought her in I said she was nervous with new people. In the back I heard barking and howling from other dogs. She said it would take 3 hours.I just wanted a trim and bath. Within half an hour they called to tell me she was so terrified they could not bathe her. However within that half hour they did gave her a haircut! What the heck were they going to do with 2.5 hours left! Then they said despite not being able to bathe her it was going to be $83. The groomer was nice and apologetic but still never going back there again!