Optum-Palos Verdes

May 2024

When this office first opened, their phones never worked, could not get through. Now today the Optum donor portal is down. The page comes up white. And I broke my foot 5 weeks ago, I have been waiting 4 weeks for a referral to an orthopedic specialist. They have sent me 3 referrals over the past 4 weeks to the same dr. who does not do feet, which I keep telling them. It was a sad day when the wonderful Dr. Traughber sold out to this 2 bit sh_t show.

Nov 2020

I've been seeing Dr. Chow for about 10 years, since I switched from Kaiser to Blue Shield, and was assigned to him be default. I have never been super impressed, but after a few disappointing experiences I have decided to move on to a new doctor after doing some research. I have had allergies and asthma my whole life, and he tried prescribing a few ineffective prescriptions before realizing he needed to refer me to a specialist. Coming from Kaiser, I didn't realize that I needed to ask for a more experienced doctor for those issues, but he should have known and sent me sooner. My most recent frustrating experience was when I had a very irritating and scary looking rash on my face. My allergy specialist doctor suggested that it was eczema and gave me a treatment. When that failed, I went to Dr. Chow who laughed when I said that my allergy doctor had said it was eczema, but he also couldn't tell me what it was and to put hydrocortisone cream on it. When I asked for a referral to see a dermatologist since I had been suffering with this painful rash for two months, he said to come back in two weeks to get a physical and then he would give me a referral. I was very frustrated at this point that he couldn't help me and wouldn't send me to someone who could. At this point I called blue shield, told them my situation, then they followed up to ask for my dermatologist referral. When I finally saw a dermatologist, she said the hydrocortisone cream probably made it worse, and it also was not eczema. I now have learned how important it is to see a specialist for most health issues, and Dr. Chow should be quicker to refer to the patients to the correct doctor.The only pro I can offer for this doctor is that I have always been able to get an appointment quickly. But I have not had a great experience with him as my primary... time for a change.