Five Points Windows & Doors

Jul 2022

We're loving our new windows. 5 Points was a recommendation from our neighbor who used them because of their fair pricing. They were great to work with and patient with us while we came up with different options, making tweaks along the way that worked within our budget. On installation day, the workers got all our windows installed, we couldn't believe how fast they finished.

Jun 2022

After living many years on a traffic busy street we decided to "Invest" in double pane windows. After doing my product and supplier research I selected 5 points windows and doors at 23032 Normandie Ave, Torrance. We were expecting pressure sales and confusing information. I am very happy to say we got no pressure, just solid guidance and excellent information that answered all of our questions. Chris Eastburn was the gentleman who guided us, and we now have new double pane windows and doors installed and we are loving them! They actually do everything Chris said they would do. Our noise level is down to practically zero and the temperature comfort level is great as well. All in all a great experience, and quiet night's sleep. One more thing Chris is a man of word and has high integrity, they did all they promised and more.

Aug 2021

I've waited almost a year to write this review because I don't like to just write bad reviews but everyday that I sit at home looking at my windows, I am filled with anger. I was replacing four windows. I was referred here by my HOA. Initially, I had someone come out in 2018 to measure. I believe this was the old owner. He gave me an estimate based on those measurements. In 2020, I went in store to get a new proposal going. I gave them the measurements that I was given in 2018 for said proposal. I discussed the noise I am dealing with and was told to get laminated windows. Working with them was tough. I would ask something and it would take forever for an answer. I would get quick one sentence answers that may not cover what I actually asked. Someone came out and measured again and the 2018 measurements from their company was wrong so you know my estimate went up. Though it took forever to get that estimate since I had to email several times and call twice over a few days. The person that came out and installed went back and forth from being borderline rude to being nice. I was getting whip lash from their attitude. I would ask a question and he would shush me. I just looked at my boyfriend like what is happening? Being shushed in my own house when I am trying to spend a few thousand with this company. Installation was quoted at $800 for FOUR WINDOWS! On the day of installation, ONE person showed up. This is one person carrying giant windows. Struggling to install them himself. Now you can say what you want about earthquakes but these were installed like crap. They are crooked and i'm pretty sure they aren't the right size still because about four inches of foam needed to be jammed into the two larger windows to get them to fit. I bought tan windows. They brought only white caulk. He was trying to encourage me to just use it and I had to say no. Eventually he went to Home Depot and bought some tan caulk. The caulk lines are a straight up mess. Since the windows are either too small or not installed correctly, the vinyl isn't straight either so there are big gaps between where the window sits and the vinyl and caulk doesn't fill it properly since there is a gap. The whole process was a mess. I pushed for it though because I was sick of hearing my neighbor's bird and it was going to be fast from paying to installation. I should have shopped around more. I was also told it would be 14 business days before I get my windows. When I called 5 Points on the 15th business day, I was told the factory had shut down because someone got COVID and that it would now be in September. I had a feeling I was lied to so I called Milgard myself and she said that none of their factories had closed down due to COVID and that they had always been at a 6-8 week leadtime so I was lied to. They literally said I was lied to by 5 Points. In my eyes, it seemed like a true bait and switch because they encouraged me to proceed with a short leadtime but then it ended up being awhile before I actually got my windows and then they wanted me to wait three weeks to have them installed. The back and forth between the sales associates was unprofessional. Just answer the questions and do your job and send out the quotes. I work in sales so I get how the process works and you get busy but if someone has to keep calling for their quote, you don't do anything else and just send it out before you forget to do it again. One of my windows had a defect so they had to open up a claim. Milgard called me to coordinate a swap. I then get an email a few days later with a case number. I call Milgard and i'm like "Did 5 Points open up TWO cases for me?" and they said yes and had to close one. For all the follow up I had to do on behalf on 5 Points, I should have gotten paid. Basically, this company is a hot mess and they are not professional. Two stars because they did give me a trade discount on the windows so that is appreciated.