Terrible customer service. Ruby is dismissive and manipulative. I just received a call from Ruby today inviting me back in for another appointment. I missed the call, but had to call back because I wanted my number removed from their system because of the terrible customer service I had received on the previous visit where I had tried to bring back glasses that hurt within the time limit, and Ruby just bent them, widened them and gave them back to me and said see how this works and if it doesn’t come back in a week and walked to another customer. When I did come back because they still hurt, she advised me that I could not return the glasses because it was over the... read full review
December 2021
Nice and helpful staff. Dr. Kubo is our family doctor for years.
December 2020
Dr. Kubo is now my doctor! I was very pleased he was patient and took his time during my eye exam and explained in detail what my eyes were now experiencing and showed concern for me. He is a very good doctor and he has a wonderful office assistant maryann. she was also patient and kind and went out of her way to help me find the right glasses i did not feel pushed out or just another number i felt like a patient getting treated with the right care from the right people. I have not seen this kind of team work and sincerity in a very long time. Thank you Dr. Kubo and Maryann! I give you both the highest recommendation!
Terrible customer service. Ruby is dismissive and manipulative. I just received a call from Ruby today inviting me back in for another appointment. I missed the call, but had to call back because I wanted my number removed from their system because of the terrible customer service I had received on the previous visit where I had tried to bring back glasses that hurt within the time limit, and Ruby just bent them, widened them and gave them back to me and said see how this works and if it doesn’t come back in a week and walked to another customer. When I did come back because they still hurt, she advised me that I could not return the glasses because it was over the... read full review
Nice and helpful staff. Dr. Kubo is our family doctor for years.
Dr. Kubo is now my doctor! I was very pleased he was patient and took his time during my eye exam and explained in detail what my eyes were now experiencing and showed concern for me. He is a very good doctor and he has a wonderful office assistant maryann. she was also patient and kind and went out of her way to help me find the right glasses i did not feel pushed out or just another number i felt like a patient getting treated with the right care from the right people. I have not seen this kind of team work and sincerity in a very long time. Thank you Dr. Kubo and Maryann! I give you both the highest recommendation!