Freedom Mortgage

Mar 2024

Customer service is absolute garbage. They are requesting multiple documents, which have been provided several times. When calling for updates, no one has any information and we have received ZERO callbacks. It’s been 3 months and we have not heard from anyone. I would give zero stars if I could.

Jan 2023

If I could give zero stars I would. AVOID FREEDOM MORTGAGE AT ALL COSTS!! You have been warned.We bought a new build and our tax value went up. Freedom mortgage moved the money from our escrow and DIDN'T PAY OUR TAX BILL as they should have. We received delinquent tax bills and were being hounded by the county. Call after call to Freedom Mortgage and they kept using the 'we understand people's inability to pay'The problem is how stupid all of your employees are that they can't even look over someone's account information correctly Freedom mortgage turned around and magically paid our tax bill after I fought with them for months. In the end.. no one ever apologized for their mistake, everyone continued to make snarky remarks. To this day, I hope every single one of them horrible employees had hardship.I sold my house and bought a new one with a way better mortgage lender. FUCK FREEDOM MORTGAGE

Nov 2022

This company miscalculated the original mortgage. Without any notifications over two years suddenly decided to send us a letter in the mail saying we owe over $10,000 to pay off over several months. Unacceptable mistake!