PAMF Family Medicine Sunnyvale Center

May 2024

I have tried to get an appointment for an MRI at this facility. MRI ordered via my PCP, who's a Sutter provider, 2 weeks ago. I tried to call on 2 separate occasions, was on hold for 20 minutes without speaking to anyone. Yeah, use myHealth to book your appointment...you can't even do that. So disappointed with this place. Now,that I submitted this review, will I get a call to schedule my appointment??

Jan 2024

This place is going downhill day by day. They do everything to not have you call the care team by routing everything to a call center rep who is clueless and will ask you for the same information again and again and promise that someone will call you back and they never do. The care team - if they call back are rude and talk as if they are doing you a favor by completing a minor administrative task which should be their job duty in the first place. They also do not give out their full name on the phone with the fear of getting bad feedback. Sutter health is highly avoidable if you have other options. I am beyond frustrated.

Jan 2024

My husband who is a senior citizen went to a Dr. Lee for an eye exam, After the total examination she concluded that he needed cataract surgery. instead of referring a Cataract surgeon within her department she told him to look up their website and pick one, LOL . My husband is 84 yrs old, he expected his doctor to referred him to surgeon within their department. . she did not she expected him to choose on out of the website. Very unprofessional, I know she is young, Hopefully she can have more compassion for her patients