Reviews for Keller Orthodontics-Rebecca Keller DDS MSD
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Monday: 8:30AM - 5PM
Tuesday: 8:30AM - 5PM
Wednesday: 8:30AM - 5PM
Thursday: 8:30AM - 5PM
Friday: ClosedSaturday: ClosedSunday: Closed
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Google: 4.1/5 Facebook: 4.2/5 Nextdoor: 33 ❤️Keller Orthodontics-Rebecca Keller DDS MSD
1301 Sunnyvale Saratoga Rd #2, Sunnyvale
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Our two boys have been seeing Dr. Keller since 2016 and we love her and her entire staff! Dr. Keller thoroughly explains the treatment recommendations, is transparent about the upsides and the risks, and patiently answers all our questions. We never feel rushed or pushed into anything we're not comfortable with. We especially appreciate how understanding and compassionate she is working with kids! All of the front and back staff are wonderful as well.
I recently took my son for an orthodontic evaluation and was deeply disappointed with the experience. The issue was not with the treatment plan, but rather with the orthodontist's communication style. Whenever I asked for clarification on her recommendations, as they were not immediately clear to me, she showed impatience. Instead of providing clear explanations, she became frustrated, pointing out that I was repeating the same questions. This behavior was not only unprofessional but also left me feeling dismissed and uninformed about my son's orthodontic needs. A healthcare professional, especially treating kids, should be able to communicate effectively and patiently...read full review
I had a very bad experience with this place. Came for my daughter's first treatment, my daughter was nervous, and the Dr. didn't allow me to go in the treatment room with her. She said that this is her policy, even though it wasn't mentioned beforehand, not even in the contract I signed. I was disappointed from the lack of sensitivity to a child's needs and lack of transparency about practice policy.