Honest Handyman

Mar 2024

Tom did an awesome job repairing my stove. He was courteous, professional and addressed the problem. Tom was sent out by my insurance company after the previous appliance company failed to address the problem. I would be happy to have Tom out for future appliance repairs.

Apr 2021

Tom is fantastic. After our five week old Frigidaire refrigerator died, Electrolux sent out one of their guys to diagnose it, and he said he could not do the repair for three weeks, and we'd have to live with it while we waited for parts to arrive (but that's another review for Electrolux if I ever have the stomach for it). After too many phone calls and hours on hold with Electrolux, not to mention a continuously evolving complex situation with the parts they had ordered, they ended up connecting me with Tom. He was phenomenal, and was able to come out within a couple of days (much better than the three weeks given by the first guy). He even said that he had the parts on hand that Electrolux was shipping, so he would be able to do the repair without waiting for them to arrive. He took a look at everything and informed me that the parts and the compressor replacement that the first guy said we'd need were mostly unnecessary. Tom was able to fix the fridge in minutes and it's been running perfectly since. He even offered to come pick up the parts that later arrived from Electrolux, so I didn't have spare refrigerator parts sitting around. All around, he was the best part of this whole fiasco. I noticed that there were a bunch of comments about his demeanor, and I have to say that I found Tom very pleasant, communicative, and helpful to work with. You could tell he was frustrated with the way Electrolux had approached this whole process, but so was I. I would imagine it's got to be tough contracting for a company like that. I don't think that should be a personal reflection of Tom.

Mar 2021

Never thought I had to use my 5-year repair service program on my 4-year-old GE dishwasher, until the unimaginable happened. Machine had been dripping for an unknown amount of time, now causing severe damage to floor. Tom showed up on time, looked at the problem and quickly decided to replace leaky valve. My lucky day Tom had the right replacement part on hand. Problem was resolved and checked for no leak in less than an hour. Appreciate Tom and all other professionals who continue to work during the pandemic time servicing the community on plumbing, electrical, appliance problems.