Folkers David W OD

Mar 2024

Two members of our family - 1 adult and 1 child - have seen Dr. Folkers in 2024 and unfortunately here was our experience. Dr. Folkers: - Rushes patients - Talks the whole time. He's funny! But he - Does NOT listen to the patient! (e.g. we said twice at the beginning of the visit what kind of frames we are interested in, but he proceeds to have us try on many others and NONE of the kind we said we were interested in) - Pushes glasses/contact sales (I have been getting glasses for 30 years and never done the whole order orally, with nothing to sign or confirm for "add-ons" such as photochromic or anti-reflective, etc.) - Puts holds on your insurance for glasses/contacts without your consent (so you cannot shop around since no one else can quote you with the hold on your insurance claim) - Uses your insurance without your explicit knowledge (again, no paperwork saying you approve of said glasses/contacts to be ordered through him - he just does it automatically after your eye exam without you realizing, since you never signed anything) - Gives overt guilt trips about "how much time" he has insisted on spending with you... while he was the one talking the whole time, and giving you things you didn't ask for! - Does not check your vision for satisfaction upon receipt of new glasses (he literally pulled the glasses off my son's head - twice! - while I had put them back on to ask our son to read something across the room) - Does not return emails (although his wife says email him b/c she doesn't know) - Delays putting in his patients' glasses orders (he said he's been "faster recently at putting them in" and that it should only be 2-3 weeks... it was 4 weeks without a word from him until we got our glasses). And, sadly and worst of all, gave our son a grossly INCORRECT PERSCRIPTION. He was quite off! My son was excited to read street signs upon picking up the new glasses from Dr. Folkers... the same glasses Dr. Folkers would not check for 20/20 vision inside his office. So we are reading signs outside as soon as we leave his office. And my son cannot read the same street signs I can read at a distance, with his brand new glasses! We make another appointment with PAMF optometry, get a very different prescription, and have to redo the lenses (which takes another 1-2 weeks elsewhere). VSP had to approve a new exam and new lenses for this year, voiding Dr. Folkers's. We are sad that going to Dr. Folkers cost our son WEEKS of good vision. But at least we caught it and corrected it so it wasn't a whole year! It wasn't even pleasant interacting with him, due to the stressful rushing and then guilt trips when we didn't make decisions "fast enough" for him. His wife/receptionist: - is unable to answer simple questions about insurance and co-pays - has to wait for Dr. Folkers to "figure out" and let patients know co-pays, but he is very busy - assures patients that if we email Dr. Folkers he's "very good" about emailing back right away. We have 3 emails to Dr. Folkers (all sent with his wife's encouragement before the incorrect glasses were picked up i.e. while current patients) that he never responded to in any manner.

Aug 2023

I went for my eye exam to Mr. David Folkers at 510 S Murphy Ave, Sunnyvale, CA 94086. He gave me a prescription, offered to make my glasses with that prescription but I refused the offer. I then got my glasses done elsewhere with the prescription that was provided to me by David. The power did not feel right and I wrote to David asking to see me again to find out what was wrong. He refused to meet with, after my repeated asking, just chose to correspond with me via email and completely refusing to meet with me stating that "he already spent enough time with me." I still cannot wear my new glasses.I have filed a complaint with optometry board. Avoid going to this person...read full review

Jan 2022

They gave me my first pair of glasses and called them "general" I guess meaning I could use them for reading or driving etc. When I received the glasses something was not right and it never got better. They did not improve my vision and they certainly didn't work for close & far. I felt very sick when trying to get used to them and when I complained to the doctor they kept dragging me along saying "just keep trying to get used to them". At first I needed to try two weeks, then they said one month and eventually it was clear he wasn't going to be accountable. I went to get a second opinion and the second eye doctor said that the prescription was too strong and the astigmatism...read full review