They subcontracted the job to a second party so essentially, they didn't do the labor. They just marked up someone ELSE'S labor who worked for another company so you pay double. It feels super disorganized - no set times for arrival, no follow-up, missed appointments, etc. The workmanship is ok but they struggle with the finer touches like baseboard removal (they put holes in the walls, crack/chip your baseboards) or intricate wood cutting. Professionalism is horrifically low in some, higher in others. Ownership seems 'low brow' and does an abysmal job in addressing service issues. Sales team was fine but the workers complain about how hard the job... read full review
April 2022
1. Their office manager is a nightmare to work with. I confirmed items with her that needed to be fulfilled. When I call her the next day to follow up, her response was she never got around to doing them since she left work early.... TWICE. I was very patient with this company and they continue to disappoint me weeks later. 2. They charged us restocking fee for extra flooring we didn't want to keep. We opted to keep ONE box in case we needed them for whatever reason but there were FOUR extra boxes. We tried to reason out to them that it wasn't our fault that their project manager miscalculated the material. We got nowhere with that. It's store policy. 3.... read full review
They subcontracted the job to a second party so essentially, they didn't do the labor. They just marked up someone ELSE'S labor who worked for another company so you pay double. It feels super disorganized - no set times for arrival, no follow-up, missed appointments, etc. The workmanship is ok but they struggle with the finer touches like baseboard removal (they put holes in the walls, crack/chip your baseboards) or intricate wood cutting. Professionalism is horrifically low in some, higher in others. Ownership seems 'low brow' and does an abysmal job in addressing service issues. Sales team was fine but the workers complain about how hard the job... read full review
1. Their office manager is a nightmare to work with. I confirmed items with her that needed to be fulfilled. When I call her the next day to follow up, her response was she never got around to doing them since she left work early.... TWICE. I was very patient with this company and they continue to disappoint me weeks later. 2. They charged us restocking fee for extra flooring we didn't want to keep. We opted to keep ONE box in case we needed them for whatever reason but there were FOUR extra boxes. We tried to reason out to them that it wasn't our fault that their project manager miscalculated the material. We got nowhere with that. It's store policy. 3.... read full review