Had a great experience today at camping world of Valencia! We were immediately greeted when we walked in by their friendly staff. Steven have us an amazing tour of several different fifth wheels. He took our preferences into consideration and showed us a great selection! He was very knowledgeable & helpful!
May 2021
Had a wonderful purchase experience at Camping World of Valencia. If you are like us, hesitant to buy due to the negative reviews, just plan ahead. Most complaints we found online were poor service and long waits. After pricing trailers from dealers of So cal to Nor Cal, the negative reviews did not discourage us from trying to buy local at Camping World. We got a great price on our new trailer and received excellent customer service. Like most said congested places, we anticipated a delay in viewing and buying. We expressed our concerns. Our rep Andrea ensured she would do her best to coordinate our visits to be as pleasant as possible. Basically... 1. Visits: Make an appointment. Best times are A.M.s during the week. 2. Financing: Apply online. Have insurance and cashier check ready before picking up. 3. Picking up: Plan on 3-4 hrs for financing, thorough trailer walk-through and store tour for needed trailer accessories. 4. Communications: Email and Text works best. We are first timers so we took our time throughout the entire process. All staff were very professional and knowledgeable. I'd ask the same questions to multiple staff to get different perspectives and to confirm things. Most questions were reconfirmed. There was some confusion. We learned later that their dump station is closed. A sign stating Dump Closed is posted at the entrance but was figuring it's for when the gate is closed. Maybe from the mentioning of their Good Sam benefits--that member have access to the dump station for free, we thought it was available. We have not met nor scheduled any service with Camping World of Valencia as of yet. It was explained that with the increasing demand for trailers due to the pandemic, parts are hard to get causing much of the delays in service. That said, Camping World of Valencia gets five stars. Based on our purchasing experience, we highly recommend them. Thank you Andrea, Steve (finance), Steve, Buddy and Brandon. We are enjoying our new trailer!!
Apr 2021
We recently bought a travel trailer here. Andrea was our sales person and James was the sales manager. They both helped us get the best trailer for our budget. After hearing all the horror stories of camping world, I am glad to say I was not one of those. Thanks guys for great experience. Also, a HUGE shout out to Julian Lopez and David Andrew up in service as well as Regina the service writer. We had to bring it back because the water pump wasn't working and they did it all in one day. I didn't have to leave it and it worked great. Julian, you are a gem! So knowledgeable and please continue your hard work. Best mechanic ever.
Had a great experience today at camping world of Valencia! We were immediately greeted when we walked in by their friendly staff. Steven have us an amazing tour of several different fifth wheels. He took our preferences into consideration and showed us a great selection! He was very knowledgeable & helpful!
Had a wonderful purchase experience at Camping World of Valencia. If you are like us, hesitant to buy due to the negative reviews, just plan ahead. Most complaints we found online were poor service and long waits. After pricing trailers from dealers of So cal to Nor Cal, the negative reviews did not discourage us from trying to buy local at Camping World. We got a great price on our new trailer and received excellent customer service. Like most said congested places, we anticipated a delay in viewing and buying. We expressed our concerns. Our rep Andrea ensured she would do her best to coordinate our visits to be as pleasant as possible. Basically... 1. Visits: Make an appointment. Best times are A.M.s during the week. 2. Financing: Apply online. Have insurance and cashier check ready before picking up. 3. Picking up: Plan on 3-4 hrs for financing, thorough trailer walk-through and store tour for needed trailer accessories. 4. Communications: Email and Text works best. We are first timers so we took our time throughout the entire process. All staff were very professional and knowledgeable. I'd ask the same questions to multiple staff to get different perspectives and to confirm things. Most questions were reconfirmed. There was some confusion. We learned later that their dump station is closed. A sign stating Dump Closed is posted at the entrance but was figuring it's for when the gate is closed. Maybe from the mentioning of their Good Sam benefits--that member have access to the dump station for free, we thought it was available. We have not met nor scheduled any service with Camping World of Valencia as of yet. It was explained that with the increasing demand for trailers due to the pandemic, parts are hard to get causing much of the delays in service. That said, Camping World of Valencia gets five stars. Based on our purchasing experience, we highly recommend them. Thank you Andrea, Steve (finance), Steve, Buddy and Brandon. We are enjoying our new trailer!!
We recently bought a travel trailer here. Andrea was our sales person and James was the sales manager. They both helped us get the best trailer for our budget. After hearing all the horror stories of camping world, I am glad to say I was not one of those. Thanks guys for great experience. Also, a HUGE shout out to Julian Lopez and David Andrew up in service as well as Regina the service writer. We had to bring it back because the water pump wasn't working and they did it all in one day. I didn't have to leave it and it worked great. Julian, you are a gem! So knowledgeable and please continue your hard work. Best mechanic ever.