ZERO stars. Make sure you ASK how much the service will be BEFORE you leave. I left 6 120" table clothes to just be ironed - not cleaned and ironed - just ironed. The value of the table clothes were about 20.00 each at most. When I picked them up, the bill was a whopping ridiculous 188.00. They charged over 32.00 a tablecloth to be ironed. Had I been informed of this beforehand I would have never agreed to it. Something tells me they know this. What's worse is there's still wrinkles in them. Still wrinkles! I left upset and said I'd never come back again - and she said fine. No care at all. There should be a law against this type of willy nilly as... read full review
July 2023
I have frequently utilized this cleaners for over 20 years and would consider them a five star service. I give them two stars rather than one now because the women running the location are so nice and hospitable.I learned they are no longer locally owned, was purchased by a guy in Napa and the cleaning is done at another location. This week was the second time very recently where I returned time and again to pick up my clothing because they were unable to make the due date that they set. The counter clerks call to follow up and are not given good information on when the items will be ready. There seems to be absolutely no concern by new management that they are creating... read full review
May 2022
Do not use this cleaners under any circumstances. The store - which used to be the BEST - has been sold. All cleaning is now taken to Napa. Two recent experiences (see photos): 1) they shrunk a brand new polo shirt by about two inches on its very first cleaning. It's now unwearable. 2) I asked them to re-press a jacket that they had messed up and it came back even worse. And they still charged me. I have left my phone number, but nobody has called me back. Disgraceful.
ZERO stars. Make sure you ASK how much the service will be BEFORE you leave. I left 6 120" table clothes to just be ironed - not cleaned and ironed - just ironed. The value of the table clothes were about 20.00 each at most. When I picked them up, the bill was a whopping ridiculous 188.00. They charged over 32.00 a tablecloth to be ironed. Had I been informed of this beforehand I would have never agreed to it. Something tells me they know this. What's worse is there's still wrinkles in them. Still wrinkles! I left upset and said I'd never come back again - and she said fine. No care at all. There should be a law against this type of willy nilly as... read full review
I have frequently utilized this cleaners for over 20 years and would consider them a five star service. I give them two stars rather than one now because the women running the location are so nice and hospitable.I learned they are no longer locally owned, was purchased by a guy in Napa and the cleaning is done at another location. This week was the second time very recently where I returned time and again to pick up my clothing because they were unable to make the due date that they set. The counter clerks call to follow up and are not given good information on when the items will be ready. There seems to be absolutely no concern by new management that they are creating... read full review
Do not use this cleaners under any circumstances. The store - which used to be the BEST - has been sold. All cleaning is now taken to Napa. Two recent experiences (see photos): 1) they shrunk a brand new polo shirt by about two inches on its very first cleaning. It's now unwearable. 2) I asked them to re-press a jacket that they had messed up and it came back even worse. And they still charged me. I have left my phone number, but nobody has called me back. Disgraceful.