DLV Vision - Simi Valley

DLV Vision is a trusted laser eye surgery practice located in Simi Valley, CA. Their highly trained doctors specialize in LASIK surgery, cataract surgery, and other corrective vision procedures. The practice has received positive reviews, with one patient praising the results and their doctor, Dr. Asha Balakrishnan (Dr. Bala), for her expertise. However, some patients have expressed frustration with the office management and customer service. Navigating the process, from the initial consultation to post-operative care, was described as challenging, with issues such as difficulty reaching staff, lack of communication, and poor coordination between the different office locations. One patient mentioned feeling nervous due to the lack of knowledge displayed by their consultant. Despite these challenges, the practice has also received praise for its caring and knowledgeable medical staff. Patients have reported feeling reassured and at ease, especially before cataract surgery. The post-operative experience was also described as positive, with one patient expressing their happiness with the outcome of their LASIK procedure. Overall, DLV Vision is a reputable practice that provides high-quality medical and surgical eye care, but there is room for improvement in the areas of office management and customer service to ensure a seamless experience for all patients.