Just glancing at the reviews, this place is obviously poorly managed, and that was also pretty apparent on my first visit. However, My therapist TIFF was awesome so I did attempt to have an additional appointment with her. That second visit turned out to be so wildly unprofessional, to the point of being insulting, I ended up just leaving. It's baffling that with all those people working the front desk they can't figure out how to effectively manage something so simple.
May 2024
Update to my previous review. The manager from this location contacted me and wanted to get more details. I appreciated the follow-up it shows that they are attentive to these reviews. Like I said the massage was 5 out of 5 it was the customer service that irked me. If the manager who contacted me is in charge of the training and hiring I think they are trying to improve. I'm changing my rating to a 4 out of 5 because I had a pleasent conversation with her and I was offered a good deal to go back.
I wish there was a different rating for the massage therapists and for the business itself. This review in no way should reflect the therapist or the... read full review
March 2024
1. The couples room wasn't set up when we arrived - Fine simple mistake, no big deal.2. When I wanted to add on to the service right before we went in the room the masseuses seemed annoyed that the front desk didn't offer additional services or set that up before we were sent back. So we had to go back to the front desk and request the add on aroma therapy.my daughter and I decided to give the membership a try - Gave them my debit card and both of our ID's to set it all up.3. Then I received an email that I had a missed appointment that I never made in the first place.4. Received a phone call 2 days later that my information was "shredded by mistake" Asked... read full review
Just glancing at the reviews, this place is obviously poorly managed, and that was also pretty apparent on my first visit. However, My therapist TIFF was awesome so I did attempt to have an additional appointment with her. That second visit turned out to be so wildly unprofessional, to the point of being insulting, I ended up just leaving.
It's baffling that with all those people working the front desk they can't figure out how to effectively manage something so simple.
Update to my previous review. The manager from this location contacted me and wanted to get more details. I appreciated the follow-up it shows that they are attentive to these reviews. Like I said the massage was 5 out of 5 it was the customer service that irked me. If the manager who contacted me is in charge of the training and hiring I think they are trying to improve. I'm changing my rating to a 4 out of 5 because I had a pleasent conversation with her and I was offered a good deal to go back.
I wish there was a different rating for the massage therapists and for the business itself. This review in no way should reflect the therapist or the... read full review
1. The couples room wasn't set up when we arrived - Fine simple mistake, no big deal.2. When I wanted to add on to the service right before we went in the room the masseuses seemed annoyed that the front desk didn't offer additional services or set that up before we were sent back. So we had to go back to the front desk and request the add on aroma therapy.my daughter and I decided to give the membership a try - Gave them my debit card and both of our ID's to set it all up.3. Then I received an email that I had a missed appointment that I never made in the first place.4. Received a phone call 2 days later that my information was "shredded by mistake" Asked... read full review