I'm updating my review because the company finally refunded me. Unfortunately I had to go to Yelp and leave a review to get a very ridiculous small bill voided. I would still think twice before using this company. They follow through is zero, customer service definitely a zero and the service is a -0. The three stars is for responding within a day to a yelp review when I was calling for over three months. Thank you for the slow but satisfactory communication.
July 2024
one of the best experiences we have had with an exterminator. Jason was very knowledgeable, courteous, professional and educated us along the way of what he was finding, what he was doing to resolve and most importantly explain why. I would ask for Western, if Jason K, is your technician. we had no problems after great follow up, communication and coordination.
April 2023
The inspector, Michael Hill, was very timely and professional. He conducted a careful inspection to determine I had drywood termites, and advised me on other service options for general pests. He explained my options and the process I selected in detail, including pricing, and educated me on drywood termites and their impact on my house. He answered all my questions and gave me helpful advice on preparing for the service, and was instrumental in rescheduling my service for my convenience. Michael was not pushy, just informative, and I felt confident in his advice and his company’s professionalism and services. I even referred a friend who is also using their services... read full review
I'm updating my review because the company finally refunded me. Unfortunately I had to go to Yelp and leave a review to get a very ridiculous small bill voided. I would still think twice before using this company. They follow through is zero, customer service definitely a zero and the service is a -0. The three stars is for responding within a day to a yelp review when I was calling for over three months. Thank you for the slow but satisfactory communication.
one of the best experiences we have had with an exterminator. Jason was very knowledgeable, courteous, professional and educated us along the way of what he was finding, what he was doing to resolve and most importantly explain why. I would ask for Western, if Jason K, is your technician. we had no problems after great follow up, communication and coordination.
The inspector, Michael Hill, was very timely and professional. He conducted a careful inspection to determine I had drywood termites, and advised me on other service options for general pests. He explained my options and the process I selected in detail, including pricing, and educated me on drywood termites and their impact on my house. He answered all my questions and gave me helpful advice on preparing for the service, and was instrumental in rescheduling my service for my convenience. Michael was not pushy, just informative, and I felt confident in his advice and his company’s professionalism and services. I even referred a friend who is also using their services... read full review