Pediatricians in Santa Rosa

“Emily Pope is amazing! She always takes the time to answer all my questions, is gentle with my kids, I feel like my children are truly cared for with her. All the nurses especially Susan are always so friendly and helpful. Even when Emily Pope isn’t available and we have to see another pediatrician in the office, we still receive great care and wonderful bedside manner.The only reason I’m giving 4 stars and not 5 is due to the receptionist who answers the phones, I believe her name is Monica. Every time I call she is very unpleasant to speak with. She has absolutely no bedside manner and always try’s to find a way to put me down with a comment EVERY TIME. It’s so bad I’ve thought of switching pediatrician offices but since I love Emily Popes care so much, we stay. Luckily I only have to speak to Monica on the phone for a few minutes.“

“*This review is for the imaging center* I needed an x-ray with a short turnaround time. Initially I tried to go to another office near spring lake, but wow, I'm so glad I went here instead! When I arrived, there was convenient parking right outside. The entry area looked like it was recently updated, and the effect was beautiful. As a new Sutter patient, I was really happy to see that their signage for directions was really easy to follow, and I found the x-ray department with no issues. At the check in desk for imaging, the people behind the counter were friendly and efficient, and got me checked in promptly. I was really impressed how they handled a disgruntled customer needing assistance paying their statement- they were kind and helpful and got everything sorted out. I was impressed again how fast they got me back to the x-rays. The two techs back there were super friendly, funny, and really set me at ease. I was in and out in a flash. THEN like I don't know...20 minutes later or less, I got an email the x-rays were already read and sent to my doctor. Amazing! Downsides to this place are some of the areas haven't been updated yet, like the bathrooms near the x-ray area. That particular bathroom is stuck in the 70s and it is in dire need of some love. Also, they are doing construction in a major part of the parking lot, so that can be an issue right now. Otherwise, definitely worth the drive for friendly, fast, and convenient x-rays! I'll definitely be back.“