We went to two of their locations last year. I can revise, or post different ones for each location. Briefly: Midtown, L O location seems 4-5 start for price, customer service, anyway. I'm not positive about selection, but we did find nice possibilities. The gentleman helping us was polite and professional each time, which is all I expect, as a minimum. Because the one downtown had such poor customer service initially, it took me many extra weeks to visit the other, better location (customer service-wise, so far). I'd give them 2.5 or 3 on the average, but the first negative, seemingly bored guy downtown really put me off using them at all, anywhere, delaying... read full review
September 2021
Carl went over and above to find a specific tile that I requested. The tile was from Italy and we ran out of our supply with two pieces to go. Carl spent his morning calling everyone he knew to help me source the hard to find tile. Thank you Carl!
April 2020
Just like all small business's; hourly employees are hit & miss when it comes to there enthusiasm to help you beyond the owner and promote what the owner is hoping for, but after reading the posts my focus is on the selection and front desk assistance I received and that was from the owner. I don't think I was over priced, pushed on an over stock item nor lead, instead I was helped and thoughtfully received bringing me to my own informed decision. They had a good in stock selection and they took the time to lay out what I needed for the entire project and carried the peripheral items one may need to do this type of project. I was promptly loaded up promptly... read full review
We went to two of their locations last year. I can revise, or post different ones for each location. Briefly: Midtown, L O location seems 4-5 start for price, customer service, anyway. I'm not positive about selection, but we did find nice possibilities. The gentleman helping us was polite and professional each time, which is all I expect, as a minimum. Because the one downtown had such poor customer service initially, it took me many extra weeks to visit the other, better location (customer service-wise, so far). I'd give them 2.5 or 3 on the average, but the first negative, seemingly bored guy downtown really put me off using them at all, anywhere, delaying... read full review
Carl went over and above to find a specific tile that I requested. The tile was from Italy and we ran out of our supply with two pieces to go. Carl spent his morning calling everyone he knew to help me source the hard to find tile. Thank you Carl!
Just like all small business's; hourly employees are hit & miss when it comes to there enthusiasm to help you beyond the owner and promote what the owner is hoping for, but after reading the posts my focus is on the selection and front desk assistance I received and that was from the owner. I don't think I was over priced, pushed on an over stock item nor lead, instead I was helped and thoughtfully received bringing me to my own informed decision. They had a good in stock selection and they took the time to lay out what I needed for the entire project and carried the peripheral items one may need to do this type of project. I was promptly loaded up promptly... read full review