Tile & Marble Outlets

Feb 2024

We went to two of their locations last year. I can revise, or post different ones for each location. Briefly: Midtown, L O location seems 4-5 start for price, customer service, anyway. I'm not positive about selection, but we did find nice possibilities. The gentleman helping us was polite and professional each time, which is all I expect, as a minimum. Because the one downtown had such poor customer service initially, it took me many extra weeks to visit the other, better location (customer service-wise, so far). I'd give them 2.5 or 3 on the average, but the first negative, seemingly bored guy downtown really put me off using them at all, anywhere, delaying work we badly needed after leaks/flooding issues. So, I'll keep you all posted on how it works out. I'd like to visit the Watsonville one next, as I have a feeling their hospitality will also be good. In that case, I'll edit or up this rating, to be fair. Feel free to react to this to remind me-and good luck with your flood/rain/storm clean ups, everyone, everywhere! We ended up getting what we needed, a sample, from the downtown guy, but we sure didn't want to do business at that location after being ignored, made to feel we were bothering him. History: We had bought tile there to replace broken time in a rental where we'd moved into (as is) before. We had great experiences then, before they were under current management/ownership. We are spending money we didn't really have/don't need to (on a tiny area of a rental) but we had a trip hazard so we choose to. We were very happy that first time, especially compared to how unhappy we would have been had any of us in our family broken a bone on the as-is tile that got worse. So, I hope current staff read these now and then.

Sep 2021

Carl went over and above to find a specific tile that I requested. The tile was from Italy and we ran out of our supply with two pieces to go. Carl spent his morning calling everyone he knew to help me source the hard to find tile. Thank you Carl!

Apr 2020

Just like all small business's; hourly employees are hit & miss when it comes to there enthusiasm to help you beyond the owner and promote what the owner is hoping for, but after reading the posts my focus is on the selection and front desk assistance I received and that was from the owner. I don't think I was over priced, pushed on an over stock item nor lead, instead I was helped and thoughtfully received bringing me to my own informed decision. They had a good in stock selection and they took the time to lay out what I needed for the entire project and carried the peripheral items one may need to do this type of project. I was promptly loaded up promptly hence the experience went as well as could be expected. As far as Home Depot vs Tile and Marble Outlet; TMO has a much better selection and a choice of quality products and you get MUCH better assistance, also you support a local business and supporting local means my money might have a chance of returning into my community. I believe I'll see these guys again when the world returns to normal.