Anticoagulation Clinic: VNA: Palo Alto Med Foundation: Sutter Health Affiliate - TEMPORARILY CLOSED

Jun 2024

SCAMMERS! I got a treatment for a wart on my finger. I get a bill for $314 ... I think it's a lot but I pay it. I get a phone call for a late payment. and I just got a letter in the mail for an additional $816. when I called they said there were services that were billed later. How convenient!

Jan 2024

This review is for the OBGYN office on on Soquel, across the street from the birth center. I gave birth at the birth center across the street from my OBGYN, Dr. Oderman, who is fantastic. About 3 months after giving birth my breastmilk supply suddenly and without any reason that I could identify almost completely dried up over a 2 day period. I immediately worked with the lactation center where I delivered, they were great and my milk supply came back about 70%. However every-time I backed off on pumping between feedings or slept through the night my supply would drop drastically. Exhausted I sent an urgent email to my OBGYN care team explaining my ongoing issue with my supply. My OB was booked so they scheduled me to see a NP/Midwife. During our appointment I made it clear that my delivery was fantastic, everything had been absolutely perfect for the last few months. I then tried to figure out how the system worked and where the red tape was so that I could be seen by a specialist asap, have tests done, whatever it took to rebuild my supply and fix the problem. I asked questions like "what if I go to the ER, can I check myself into the hospital, will my doctor admit me to the hospital, what if I say I'm suicidal and go to a mental hospital, what if I refuse to leave the office until someone agrees to helps me...". I made it clear that I didn't have postpartum depression or any mental illness issues but that I needed help, immediately, not in 2-3 months, because I couldn't figure out what the problem was on my own and the pumping routine was wearing me down. The NP/Midwife, named Sarah Flores, asked me if I was on anti depressants or anti anxiety meds. I said no, I don't need them I'm not depressed. She asked me if I had Covid.. She made ZERO attempt to figure out what may have been causing my supply problem, made ZERO recommendations. It was as if she didn't know or care why I was there in the first place. She literally offered no insight, advice, or had any discussion with me whatsoever about lactation. After making it clear that under no circumstances would I be receiving help anytime soon I began to cry out of frustration while holding my 3 month old baby. While loading my child into the carseat she ended my appointment by asking me if I was in therapy!! I looked at her and said, "I don't need therapy". She smiled and said in a high pitched voice "ok". I looked at her again and said "there is nothing wrong with my mind", she replied with the same condescending smirk and voice "ok". - The notes she made in my chart are so deceptively edited it is truly breathtaking, any propaganda organization would happily hire her. I found out today from my insurance company that she coded the diagnosis for that appointment as "Anxiety", so my insurance wont be covering it. Keep in mind, I emailed the office saying clearly that the issue was Lactation, it's in writing. The appointment was booked for Lactation. I went in to my OBGYN's office desperate for help with my milk supply and was humiliated, treated like some hysterical postpartum nut-job, then left with a diagnosis of mental illness. Absolutely disgusting, PAMF/Sutter should be embarrassed. I'll never go to another dr. appointment without a witness ever again.

Dec 2023

This review related to the structural organization and administration of Sutter Health in Santa Cruz. I had a new patient visit with a doctor who did not impress me. I am not in the medical field and her ability to explain to me basic medical information was so half-baked and uninformed that even I knew more about the topic. As a result, i tried to switch doctors, knowing that if a real issue actually did come up for my health, i would want a doctor i could trust. I have now been trying to switch doctors for 5 MONTHS and i still havent been successful. There is no leadership or managerial accountability, no one else to talk to, I was told i had to wait to the first of the month to transfer, but the following month I was told I didnt. I was told I could only submit one request at a time, and if that doctor wasnt available I would have to wait another month, I was told it is unlikely that ill be able to transfer doctors because i already have someone assigned, even if i have a bad experience... just that piece alone is appalling. Why would anyone want to be forced to stay in a negative relationship? and then why on earth would there be no one to speak to ? THe poor administrative people that help me tell me how common my experience is and they are sorry, but even they have fatigue in their voice from hearing it too much. I am utterly appalled at how this institution can continue. I wish i could give negative stars.