Optical Center | Kaiser Permanente Santa Clara Medical Center and Medical Offices

Jul 2024

The review listed above is for The A LOT ANTICOAGULATION THERAPY CLINIC! So please switch the title of this review and give credit of this review to the ANTICOAGULATION THERAPY CLINIC AT KAISER HOMESTEAD SANTA CLARA! The entire team is so professional and supportive. I truly appreciate how they work well as an entire organization and Kaiser Homestead should be proud of them all! Thank you for the support you provide when I am delivering my lab samples

Apr 2024

The optical shop has cliente shop by appointment only which was unfamiliar to me. I arrived and was greeted by the employee who helped me with shopping to find styles according to my preferences. I thought having a personal shopping assistant may be awkward for my plain self but it was pleasant and convenient. She explained everything clearly, was friendly and respectful. The prices were not bad. I also managed to find glasses I liked that fit appropriately in 1 shopping day which is not easy for my face/head shape.

Feb 2023

Zero stars for their antiquated appointment system. Three stars for their limited eyeglasses frame selection. Four stars for the efficient and pleasant office experience.The only way to get an appointment is to call. Unfortunately, the first time, I waited for 30 minutes on hold with the same annoying short loop of music before giving up. The second time, I waited for 40 minutes on hold before giving up. I found out the hard way that the trick is to call late in the day, close to closing time to get someone to answer the phone. The third time, I called 15 minutes before closing time and got through to make an appointment. You can get an appointment online for most other...read full review