About Fix Auto Santa Clara East
Fix Auto Santa Clara East is an owner-operated auto body shop in Santa Clara, CA, dedicated to providing excellent customer service. This shop understands how a vehicle in the shop can affect daily life, so they work directly with insurance companies to simplify the process. They offer services such as towing, drop-off and pick-up, and rental car assistance to lessen customer stress. The staff is noted for being very friendly, accommodating, and communicative, going above and beyond customer expectations. While there might be occasional missed calls, the overall experience remains excellent due to transparent pricing and high-quality repairs completed in a timely manner. Customers have praised the shop's service, with one noting that Kien and his team are professional and friendly, making the experience enjoyable. Another customer shared that the repair on their 2015 Ford Mustang GT was impressive, highlighting the thoroughness and quality of the work, with a quick turnaround time. Overall, Fix Auto Santa Clara East is recommended for a good customer experience and reliable car repairs, with many customers expressing high satisfaction and a willingness to refer others to the shop.
Daniel was exceptional with communication, and his team provided timely, attentive care. He kept me updated throughout the repair and always made sure I knew what was happening. Highly recommend this place to anyone.
This shop has gave me the best car repair experience ever. The customer service is amazing, the timing for the repairs was more than fair, they kept me up to date with everything and even washed my car so they can deliver it to me nice and clean!!
They did everything anyone in need of auto repairs would hope for. They were highly professional, extremely communicative, and fixed our Tesla Model Y to perfection. They even cleaned and charged the car for us, and while we were out of town, held the car for almost a week for us, without any hesitations. They helped talk to the insurance company, and ensure that they got the authorization to fix the car with authentic Tesla parts, and nothing aftermarket. They checked that all the software inform were worked. In short, they were amazing, and I highly recommend the shop.