Sterling Plumbing

Jan 2024

We just moved into our new build home about 2 months ago and haven't ran into any major issues which is a great news! Until we ran our dishwasher for the first time and noticed water spewing out of the air gap near the sink head on our countertop. Being a first time home owner, I had no clue what the issue was so I obviously panicked and started looking up trouble shoots on YouTube. Checked the air gap and didn't seem to find any clog my next thought was that it had to be the plumbing issue and didn't want to mess with that since all our appliances were still under warranty. Instantly called our builders and right away they issued up a work order which came the next day. Andres gave me a call 15 minutes prior to arrival which was great because it gave me enough time to clear some space for him. He was very proactive and I knew right away that he was knowledgeable about the situation. In just a minute or 2 he already found the issue which was one of our tubes was all kinked up. He then replaced our tube with a new one, ran the dishwasher making sure no water overflowed out of our air gap and checked for any leaks under the sink which there wasn't. I hope Andres from the LA county Sterling Plumbing team gets recognized because his professionalism is definitely on point. We feel that we got 100% value from this service and highly recommend using Sterling Plumbing.