Reviews for Macera Crematory
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Monday: Open 24 hoursTuesday: Open 24 hoursWednesday: Open 24 hoursThursday: Open 24 hoursFriday: Open 24 hoursSaturday: Open 24 hoursSunday: Open 24 hours
Ratings
Google: 4.8/5
BBB: A+
Macera Crematory
1020 Fuller St, Santa Ana
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Macera Crematory in Santa Ana provided an outstanding service in a time of deep sorrow and loss. The professionalism, compassion, and understanding they displayed from the onset were second to none, providing comfort and support during a difficult time.Their staff exhibited great sensitivity and respect, walking us through every step of the process with clear explanations and patient guidance. They combined their professionalism with genuine warmth and empathy, which truly helped to create a calm and comforting environment.However, the only hitch in the overall experience was the parking situation. Unfortunately, we received a parking ticket, which added a bit of frustration...read full review
Macera Crematory in Santa Ana provided an exemplary service during a time of grief and loss. From the first interaction, their professionalism and heartfelt care shone through, making a challenging time more bearable.Every member of the staff displayed profound empathy and understanding, handling our situation with the utmost respect. They guided us through each step of the process with patience and clarity, ensuring we felt informed and supported throughout.What set Macera Crematory apart was not just their professionalism, but their genuine warmth and kindness. They managed to create a calm and comforting environment, which was deeply appreciated during such a sensitive...read full review
The cremation was booked our the mortuary. They gave us detailed explanations on what to expect and even provided pictures of the inside to remove the stress of seeing the crematory for the first time. We followed the instructions on how to enter the building and were greeted with compassion, understanding and respect. We didn't feel rushed and were given opportunity for my baby to read an eulogy and sing "Remember Me" song to her father before being allowed to push the button and bid him farewell. We were allowed to place flowers, cards and messages. I appreciate the staff for what they do. I know they may say that they are used to it, but I doubt it. It is a job that...read full review