About Dial One Sonshine Heating, Air & Plumbing - Santa Ana
Dial One Sonshine Heating, Air & Plumbing is a trusted HVAC and plumbing contractor in Orange County, CA. They offer a wide range of services, including air conditioning repair, furnace repair, plumbing repairs, drain cleaning, leak detection, and water heater installation. The company is family-owned and operated, and they are committed to providing their customers with quality service at an affordable price. Customers have praised the company's technicians, such as Plumbing Technician Karyme, who was described as outstanding, clean, on time, and extremely professional. Another customer, John Renteria, was also commended for being on time, professional, and friendly, and for explaining everything in detail. Additionally, the company's response to a customer's emergency situation involving a lost wedding ring was highly praised, with the technician, Eric Y., going above and beyond to try and locate the ring, despite it ultimately being unrecoverable. Recent reviews highlight the friendly and respectful service from the staff. Service representative Daniel Underhill took his time, explained everything clearly, and showed how much the HVAC system improved after servicing. The installation team, including Adam, David, and Gio, called ahead, answered questions, and completed the job quickly and neatly, leaving everything clean and tidy. One customer faced a major plumbing backup caused by tree roots that kept recurring. Grant diagnosed and cleared the problem and recommended installing a sleeve to prevent future root intrusion. The team installed the sleeve ahead of schedule, repaired the driveway, and cleaned the area thoroughly, leaving the outside area looking even better. Customers feel reassured knowing that these professionals work fast, efficiently, and with respect and friendliness.
Our service rep, Daniel Underhill, is an asset to your company. He took his time and explained everything he was doing and showed me how much improved my HVAC system works after he serviced it. He was courteous and respectful of our home. Good employee!
Everyone was very friendly and accommodating, from Adam, the Product Manage, to the two gentlemen who installed my new HVAC System, David and Gio. They called ahead, before arriving, answered the many questions I had, were polite, demonstrated competency, care for the surroundings, and got the job done quickly and neatly. Cleaned everything up both days they were here, and generally did a great job in my view and opinion.
Had a major plumbing back up caused by tree roots that has been recurring. I was able to schedule an appointment right away that worked into my schedule and was given a courtesy call when the truck was on the way. When he arrived Grant was able to diagnose and then clear the immediate problem. Because this had been a recurring problem Grant recommended that rather than continually calling someone out to hydro jet roots every time there's a problem (which isn't cheap and always happens in the most inopportune times), a sleeve could be shot through the pipe to prevent the roots from getting in again. We agreed to have the sleeve installed which was to take place on Friday with the possibility of completion on Monday morning. The crew were friendly and efficient and wrapped everything up for me by Friday ahead of schedule (in one day!) The newly poured concrete looks really good. You'd never know concrete was busted through in my driveway. And my outside area was left looking even nicer with everything sprayed down and cleaned up. I'm relieved and reassured that I won't be facing this ongoing plumbing issue thanks to Dial One Sonshine. Phew! Fast. Efficient. Respectful. Friendly. And Neat.