Casa De La Familia

Jun 2024

No email to start services. I did the initial intake with a man. He was very nice and took down my email to send me some consents forms. I have quite a long email but not complicated (my full name). I even spelled it out and from what I remember I don't think he repeated it to me. One week later and nothing was sent. I reached out again and spoke to a woman. She apologized said she would reach out to her team to get those consent forms over she also took down my email and did not confirm it. One week later again and nothing. I was told virtual services would start in a few days which I was really looking forward to... but if this is the bad communication I have in store I think I'll take my business elsewhere.

Oct 2023

They don't follow through on what they say they'll do for you over and over. I was lied to at various points and one lady on staff was emotionally and verbally abusive with me. When I made a complaint about her, she treated me even worse and then I was rejected for standing up for myself and others. I have no idea how such an employee could work here. She's harming people, not helping them. I ended up with trauma and no help from this organization.

Jun 2022

Great therapist HOWEVER !!!! office staff and appointment setters are extremely Rude , organized and inconsistent. There’s no communication with anyone there and will not return your calls!! . Although they swear up and down “promise to return your call” THEY NEVER DO!!!!! Will not tell you they canceled your appointment or even apologize for not letting you know! I’ve been with them for several years off and on and they seem to just be getting worse! Which is such a shame because again the therapists are great! I was looking forward to speaking with my therapist on 5/5 as per the confirmation email I received from them. BUT didn’t receive a call -so I called...read full review