Diablo Valley Cabinetry

Feb 2023

We ordered cabinets from Diablo Valley Cabinetry in May and were told they should arrive the middle of October. No problem since I was doing the remodel myself and needed the time to be ready for them. Having heard nothing by late November though I called to check on their status. They said "they are not that late because they were due the middle of November. Wrong. They were due the middle of October. But I let that put-off slide and continued to wait. Still no call or explanation from the store. Finally, three months late, with still no apology or explanation from the store, the cabinets arrived the middle of January.The truck driver was supposed to notify the store that they were on the way with the delivery, but he failed to do so. No big problem there. As the boxes were carried in my wife checked off the box numbers against the shipping manifest and all of the boxes were there with numbers that matched the manifest. We now had 45 large boxes crammed into an eight-foot-wide small kitchen and stacked on top of each other. A few shipping labels were facing out, but most were understandably hidden behind and under other boxes. But other than being three months late with no explanation, this is where the screw-ups began in earnest. I notified the store that the cabinets were here, and the project manager, Yvette, came by a couple of hours later. We were handed two sets of installation instructions, one set for us and one for the installer. I had no chance to look at the instructions and Yvette didn't compare them to the shipping manifest before leaving even though we all stood amongst the boxes with shipping manifest in one hand and installation instructions in the other. After she left, I opened the instructions. The cabinets were all shown on a schematic with big red numbered boxes identifying each cabinet and its proper placement for installation. Out of 45 boxes NOT ONE NUMBER MATCHED THE SHIPPING MANIFEST. Before installation could even begin, this 78-year-old man was forced to crawl among boxes, finding shipping labels and part numbers to correctly correlate the box numbers to the mislabeled installation instructions. It was a time-consuming and back-breaking job which required several hours to complete. The next day I called the store and asked to speak to the owner to see if he would be willing to compensate in some way since they still had our deposit for counter tops to be ordered when the cabinet installation was complete. I have no major complaint with Yvette or other store staff that we dealt with over the last six months. Delays and mistakes happen. But when I spoke with Frank, the owner/president of Diablo Valley Cabinetry, his attitude was too bad, so sad. He wouldn't even apologize for the delays and major errors in the installation instructions, let alone agree to even modest compensation. At no point did he ever really apologize for the delays and errors that were made in this deal and refused to take any responsibility for the company that he owns and operates. He also told me that he would find out why there was such a long delay and how the installation instructions were so wrong and get back to me with answers. He never did. When I politely suggested we would take our $4,000 countertop deposit and go elsewhere he told me they would keep $610 of it because the material had already been secured. We were forced to stay with them or forfeit the $610.And they still weren't done with their costly and time-consuming errors! I was told to put down 3/4 inch plywood in advance of the countertop company coming out to measure and prepare the template. No problem, that part was my job. So a friend and I, since plywood is heavy and a two-man job, spent half a day buying, transporting, cutting and installing the plywood. Then when ROMARTS MARBLE & GRANITE, a subcontractor of Diablo Valley Cabinetry and a great company to do business with by the way, showed up I was told that our plywood had to be at least one inch thick instead of the 3/4 inch that Diablo Valley Cabinetry mistakenly told m

Apr 2021

Buyer Beware! This company does NOT stand by their work. We ordered custom cabinets Frank Jr sent his "Designer" to measure. When we got the cabinets the measurements were wrong ...and cabinets didnt fit, couldn't be installed... and if that wasn't enough they were missing pieces! Instead of correcting the mistake they blamed homeowners, that measurements were off??? I'm sorry, isn't that designers job, that they hired? Be aware of a company that wants full payment prior to you receiving your product! It's a shame that we trusted this company and until this day they have made zero effort to fix nor refund money so we can get our kitchen back. Where is their integrity?

Jan 2021

From a no appt/walk-in meeting with Lillian to the completion of our project, we had a great experience with Diablo Valley Cabinetry. Great showroom for product examples. We had a kitchen design which Lillian reviewed and suggested a few changes. She offered good input when we were deciding the cabinetry line and was spot on regarding delivery dates. Very responsive in contacting the cabinet maker when they shipped one box of the wrong drawer style. Lillian also referred us to a great contractor. Excellent service and we highly recommend this shop!