This office is the worst. the staff is ineffectual, trying to get anyone on the telephone is a joke. Just tried calling the office to get antibiotics for my father who is in his 90's. I waited on hold for over one half hour. Finally got thru to an office person but was told that they were totally booked and to call their urgent care line to set up a video appointment. After waiting on hold for who knows how long and listening to many recordings about how they they value my patronage I get a message that there was a system error and to try again later. Totally useless. My father has been a patient there for close to thirty years. If he wasn't in his 90's... read full review
February 2022
I’ve been with Prima Medical San Rafael for around 7 years and the staff have always been friendly and I haven’t had anything to complain about until now. I tested positive for the COVID virus Friday morning. I immediately called after taking the test around 11:30am to try and set up an appointment or speak with my doctor or N.A.. I was told they were busy and would call me back. So I waited patiently till 4:30pm and decided to call back and remind them about me. The woman rudely snapped saying my doctor has appointments and will call me after. Low and behold it’s 6:30 and nothing.At this point I have excruciating headache, horrible chills, and a bad cough. Not... read full review
January 2022
've been with Prima Medical San Rafael for around 7 years and the staff have always been friendly and I haven't had anything to complain about until now. I tested positive for the COVID virus Friday morning. I immediately called after taking the test around 11:30am to try and set up an appointment or speak with my doctor or N.A.. I was told they were busy and would call me back. So I waited patiently till 4:30pm and decided to call back and remind them about me. The woman rudely snapped saying my doctor has appointments and will call me after. Low and behold it's 6:30 and nothing. At this point I have excruciating headache, horrible chills, and a bad cough.... read full review
This office is the worst. the staff is ineffectual, trying to get anyone on the telephone is a joke. Just tried calling the office to get antibiotics for my father who is in his 90's. I waited on hold for over one half hour. Finally got thru to an office person but was told that they were totally booked and to call their urgent care line to set up a video appointment. After waiting on hold for who knows how long and listening to many recordings about how they they value my patronage I get a message that there was a system error and to try again later. Totally useless. My father has been a patient there for close to thirty years. If he wasn't in his 90's... read full review
I’ve been with Prima Medical San Rafael for around 7 years and the staff have always been friendly and I haven’t had anything to complain about until now. I tested positive for the COVID virus Friday morning. I immediately called after taking the test around 11:30am to try and set up an appointment or speak with my doctor or N.A.. I was told they were busy and would call me back. So I waited patiently till 4:30pm and decided to call back and remind them about me. The woman rudely snapped saying my doctor has appointments and will call me after. Low and behold it’s 6:30 and nothing.At this point I have excruciating headache, horrible chills, and a bad cough. Not... read full review
've been with Prima Medical San Rafael for around 7 years and the staff have always been friendly and I haven't had anything to complain about until now. I tested positive for the COVID virus Friday morning. I immediately called after taking the test around 11:30am to try and set up an appointment or speak with my doctor or N.A.. I was told they were busy and would call me back. So I waited patiently till 4:30pm and decided to call back and remind them about me. The woman rudely snapped saying my doctor has appointments and will call me after. Low and behold it's 6:30 and nothing. At this point I have excruciating headache, horrible chills, and a bad cough.... read full review