Prima Medical Group

Oct 2022

This office is the worst. the staff is ineffectual, trying to get anyone on the telephone is a joke. Just tried calling the office to get antibiotics for my father who is in his 90's. I waited on hold for over one half hour. Finally got thru to an office person but was told that they were totally booked and to call their urgent care line to set up a video appointment. After waiting on hold for who knows how long and listening to many recordings about how they they value my patronage I get a message that there was a system error and to try again later. Totally useless. My father has been a patient there for close to thirty years. If he wasn't in his 90's I'd have him go elsewhere.

Feb 2022

I’ve been with Prima Medical San Rafael for around 7 years and the staff have always been friendly and I haven’t had anything to complain about until now. I tested positive for the COVID virus Friday morning. I immediately called after taking the test around 11:30am to try and set up an appointment or speak with my doctor or N.A.. I was told they were busy and would call me back. So I waited patiently till 4:30pm and decided to call back and remind them about me. The woman rudely snapped saying my doctor has appointments and will call me after. Low and behold it’s 6:30 and nothing.At this point I have excruciating headache, horrible chills, and a bad cough. Not...read full review

Jan 2022

've been with Prima Medical San Rafael for around 7 years and the staff have always been friendly and I haven't had anything to complain about until now. I tested positive for the COVID virus Friday morning. I immediately called after taking the test around 11:30am to try and set up an appointment or speak with my doctor or N.A.. I was told they were busy and would call me back. So I waited patiently till 4:30pm and decided to call back and remind them about me. The woman rudely snapped saying my doctor has appointments and will call me after. Low and behold it's 6:30 and nothing. At this point I have excruciating headache, horrible chills, and a bad cough. Not knowing too much about Covid I was scared and had no idea what to do.When I called back I was finally able to speak to an after hours nurse I guess since the office was now closed. I was told they were closed on Monday and someone would reach out to me Today(Tuesday) which is 5 days after I first tested positive for COVID. Well I waited till 2:00pm and no one called so I decided to call and see what why they have yet reach out to me. The woman acted like contracting the COVID virus was no big deal and asked if I'd like to set up an appointment but they probably wouldn't be able to get me in for a few days. At this point I just can't believe how difficult it's been to talk to my doctor or a N.P. Or someone that can give me advice on how to manage my symptoms, basic info on the virus, what to do to be able to return back to work and what the guidelines are. Maybe a 5 minute conversation at most to ease someone who has no real knowledge on COVID besides that its very contagious and is killing people. I tried to express that but again she just asked if she could set up an appointment for me..... So I got said no but can you please ask if my doctor or N..P. Can call and speak with me when they have 5 minutes and left my phone number. It's very disappointing that my own P.C.P. Or any N.P. At least In that office couldn't be there for me and take 2 minutes to talk with me during my time contracting a very serious virus that's killed hundreds of thousands of people. Unfortunately it made me not be able to trust Prima Medical San Rafael to be there for me when I really need them to be and I'll be looking elsewhere for a P.C.P.