Marin Lumber, Inc.

Apr 2024

HBR could write a case study on how to provide outstanding service based on my experience with Marin Lumber.

We ordered doors for a project and only realized that we mixed up the handing after they'd been delivered (pay special attention to their handing chart -- it's different from what I/my team is accustomed to). This was a mortifying mistake and could have really turned out badly. Douglas talked me through everything on the phone that afternoon, accepted the doors back the following day, and had them rehung and redelivered the day after that. He didn't even charge us even though this was obviously my mistake.

The quality of work is high, and they can...read full review

Nov 2023

They provided the personalized service you just can't find with on line shopping and when problems developed with a door I ordered from them, they waived the purchase price which I felt showed high ethical standards as well

May 2023

We needed custom doors and hardware for new construction. We got great service and referral to painter/stainer and contractor for installation. Marin Lumber specializes in doors and will coordinate the project. Such a relief to have a package project! Referred to high-quality hardware for doors, just what we wanted in the catalog.