Stephens Plumbing, Heating & Air Conditioning

Stephens Plumbing, Heating & Air Conditioning is a family-run business that has been serving the South Bay, Long Beach, and Orange County since 1986. They specialize in providing plumbing, heating, and air conditioning services, with a focus on customer satisfaction. They will not leave a job or accept payment until the customer is happy with the work done. One customer shared that a technician was able to come to their home within 30 minutes, although the necessary part to fix the problem was not available and had to be scheduled for the next day. The technician arrived on time and completed the job quickly at an average price for the area. The customer was satisfied with the service. Another customer called due to an issue identified by a home inspector. A different technician, Oscar, was described as extremely knowledgeable, able to investigate and resolve the issue. The office was also praised for their great job at scheduling and communication. A third customer had an issue with their heater, which was resolved by technician Omar. The customer was charged $125 for the service, which they felt was a bit much for seniors on a fixed income. However, they appreciated the technician's help and will be more aware of the cost in the future.