Quaglino Roofing

Apr 2023

I can't recommend this company as they still have not contacted me regarding roof repair. The woman who answers the phone is nice, but their process is 1. She takes your information and lets you know that it will be about two months before you get a phone call from a roofer. 2. The roofer calls (approximately two months later) from a personal cell phone to set up an appointment. If you do not answer the phone the roofer will not leave a message and will not call back a second time. 3. In other words you get one shot at a phone call from an unrecognized phone number and if you don't answer you are just out of luck, after waiting for two months! This is a horrible and extremely unprofessional system. For this reason I can not recommend this company.

Jan 2021

This is the highest-priced roofer on the Central Coast. They are supposed to be the best. I know nothing about roofs; I just knew we needed one. Given their high cost and the fact that they are licensed contractors, I would've preferred, not just smack-dab a roof, but some advice on what would need to be done before a new roof could be successfully installed on an old house. I guess they thought it wouldn't matter because we are senior citizens who would not live long enough to reap the benefits of contractors doing the right thing. How was I supposed to know that we should have fixed our siding BEFORE getting a new roof? Was I supposed to climb up and inspect to make sure they installed new sheet metal at the junctures, as was in their contract? (They didn't, and a general contractor friend inspected and found this out, so Quaglino grudgingly came out, tore away a bunch of siding and installed the promised new sheet metal. They installed white roofing over a flatter part of our roof, while the rest of the roof was brown. They said they happened to have it, so they needed to use it. Finally, they came out and put in brown. We have an upstairs deck, and we removed the slatted deck floor so they could roof under it. I guess they forgot how to used a level because one edge of that roof got a big puddle on it the first time we had wet fog. After the first rain, all three of our skylights leaked around the edges, and that was apparently our fault for having skylights. Grudgingly, they came out and repaired that. I could probably think of more reasons why I can't recommend this company, but I'll stop here. If you need roofing done, don't waste your money on Quaglino.

Dec 2020

Called 4 times since Sept. 2020 just to get a roof repair estimate and their sec. Keeps telling me an estimator will get back to me. Not 1 call. See how honest they are, you figure it out!