FirstSight Vision Services, Inc.

Jul 2022

Sorry for downgrading this because most of the people as well as the service are usually pretty great. I'd give it 3.5 stars if Yelp had half stars. I do appreciate most of the people here but was pretty annoyed that it too from early April to mid-July for my glasses and contacts to be ready. I'd call every month or so to check and they said I don't need to do that, that they'd contact me by text or phone. I called again to check early July because it had been three months. They said your glasses have been ready but your contacts aren't. They didn't have a reason why and when I asked why nobody called to let me know about the glasses, they kept insisting they had texted me. I'm like yeah no you didn't, I'd have seen it for sure. What number did you send it to? Didn't want to tell me, said I'd have to check their files when I come in. I'm insisting so they pull up and read back the #, it's one digit off. Which is weird to me, I've gone here for years. So I try to fix it by phone and she's like no, just do it when you get here, in the office. OK np. So I call a couple weeks later, contacts ordered 4/2 now ready mid-July. Great, I'll go. I drive there from Martinez on the next Saturday and try to explain this all about changing my # etc to the backup or fill-in receptionist, a middle-aged Indian woman (that doesn't matter at all but I just don't remember her name, only that it started with S) was so belittling and rude it was pretty humiliating - why are you here? Do you have an appt? Who told you to fix it here? And on and on so much that I asked if I was bothering her or if she was having a bad day, which made it worse/she got louder, so i just said never mind, I'd take care of it some other time. Picked up my stuff, the guy and other lady working the front fitting area were nice, but I doubt I'll be back there. I felt comfortable w/Marta & Dr.Kim but the longs waits + that rude lady make it not worth the drive anymore. I would have let it go and not mentioned it here but with people like that, you know they're doing that to others, too. The office should know.