Infusion Center at Cancer Center South Bay

Feb 2023

The guy at the front desk, I believe his name is William. He is an absolute j**** Been having to come here throughout pandemic and still. He's rude to people checking in at that front desk of all ages, but it's so hard to see him do it to senior citizens obviously there for treatment and not feeling well. I've had to intervene to help out a few senior citizens.

May 2022

Absolutely the worst service experience with zero to no compassion. I had an accident and my doctor ordered X-Rays. I called another Stanford Imaging center to schedule an appointment and they provided the wrong address so without any intention to be late, I arrived at 4:50 to this office for the imaging center on the 2nd floor. This office closes at 5:00pm. I had a person at home sick so even with my injury I had to drive to arrive before 5:00pm. For other personal reasons, I had to get the x-rays done this day. The person at the check-in desk stated it was already close to 5pm so they were going to make an exception, and my answer was that I really appreciated it. I sat down at the wait room and the person that takes X-rays called my name and said, "are you aware is almost 5pm and we close soon?" I was shocked this was her greeting. After this I said, you have no idea why I am late and honestly I don't want to be here either, I never asked to have an accident. She kept going on and on to what time it was, that I should know for the next time, to the point where I had to even ask if the ella was going to perform the service or else I would leave. As a professional and someone who has worked prior in customer experience, it is a shame that a health professional is not empathic enough to care a tiny bit for patients or at least try to understand why someone might be late. When someone is unable to walk properly, explanations of why you need to have an x-ray performed should be unnecessary. I would urge this facility to reconsider the way patients are being treated. At last, I was out of the office at 5:07pm, and she ultimately became a bit more comprehensive.

Sep 2021

Stanford hospital care are declining. Dr refusing to sent patients to specialist and when they sent them patients are not able to make appointments!!! I have insurance I paid insurance but I get weak dr which they do not care . I have lung pain for more than 8 months!! Did they sent me to pulmonologist. No . But they sure have a fancy new building build around. On top this hospital hire rude girl as mask "greeter" - hater , this is cancer hospital! Where the kind people go ?